The room was clean and hotel seemed pretty new but there were two issues:
1. at check in they tell you there is a $30 destination fee per day that has to be paid, but that it can be applied as a $30 credit towards food and beverage. This makes you think that you either pay $30 a day or can buy food/beverage and the $30 applies to that and one just pay the difference of the $30 daily credit. That is not the case and highly misrepresented! You pay a daily $30 fee regardless of whether or not you get food. On top of that fee, if you get food and bev, they take up to $30 off. The way it’s represented is purposely unclear to get people to buy food and bevs at the hotel. When I raised this to the manager Alex he was quite rude and irritated and ultimately credited me back my daily parking fee which was the same as the daily resort fee.
2. The staff does not seem to know how the pool works. It was not heated the first day we got there (heated pool main reason we booked this hotel) and were told we have to request for heating to be turned on everyday. Yet when we call in the morning, the receptionist always seemed confused as to why we are calling with the request. I raised this to the manager Alex as well only for him to tell me that he did not see a record of this being raised with a supervisor
真實旅客
5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月31日
Mirna
Mirna,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月30日
SERGIO
SERGIO,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
YEN
YEN,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月29日
Erica
Erica,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Hotel excelente
Hotel excelente, quarto com frigobar. Oferecem drink de boas vindas. Rooftop lindo com vista. Possui máquina de lavar e secar roupa para uso dos hóspedes.
monica
monica,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月26日
viviane cárnio
viviane cárnio,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
Lenon
Lenon,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月22日
LINDSAY
LINDSAY,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月19日
Alina
Alina,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月17日
Good choice
I liked so much, very easy to arrive, many facilities, it’s a good region, for young people there are many stores and places, good view from rooftop.
Gostei bastante da região, com varias lojas e coisas artísticas bom para jovens.
Rogers
Rogers,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月14日
Samuel
Samuel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Front desk staff
Excellent customer service probably the cleanest hotel I've ever stayed at.
Laconia
Laconia,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月26日
Hotel novo é bem localizado
O hotel é muito bem localizado e está novo
O atendimento foi ótimo
Com excessão do meu checkout
São no dia 24/11 às 6:00 am
A pessoa que estava na recepção foi mal educada falou que era para deixar o cartão de acesso ao quarto no balcão que a conta vinha por e-mail pedi para fazer na hora e não fez essa funcionária foi bem diferente dos outros funcionários que nós atenderam durante a estadia Realmente a conta veio por e-mail e estava errada cobraram 3 diárias de estacionamento a mais. Mandei mensagem ontem e até agora nenhuma resposta isso não terão ocorrido se tivéssemos sido atendidos na saída como pedimos
Teresa
Teresa,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月19日
Alex
Alex,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月18日
Aldo
Aldo,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年11月13日
SCOTT
SCOTT,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月5日
Cesar
Cesar,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
santiago
santiago,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月3日
Muy buena opción
El hotel muy lindo y muy cerca del distrito de diseño a pocas cuadras caminando. La habitación estaba recien remodelada además la terraza y la alberca tambien nos encantaron. Puedes usar 30 UDS que tienes de parte del hotel en lo que gustes, por ejemplo en tu desayuno. Todo muy bien, con excelente atención del personal.