Came to check in at 12:30a after spending the whole day in the heat - desperate for AC, a shower, and bed; was told we didn't not have a room reserved. What's worse, my data was out on my phone so I was unable to use google for anything, EVERYTHING was closed, and all the hotels in the area were booked solid. I drove around florida for 2 hours trying to find a room with two young, exhausted children. It was an entire disaster and ruined our trip. We wound up having to drive home all night. What's even MORE worse, when I was able to access my email i confirmed in everything that this reservation DID exist - so I'm not sure what happened, just be aware if you book with this facility you better stay on top if it because they will lose it or give it to someone else and tell you you don't have one when you're desperately seeking relief from a long day.