Overall, good experience. But restaurant used for room service (food), either the phone just rang or someone answered then put me on hold and didn’t return.
Wynn
Wynn,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025年2月2日
Toxic mold stay away don’t stay here!
Do not stay here. The property is infested with mold. The first floor is under remediation and they’re still renting rooms to people. I booked a room which was not my room whatsoever when I arrived. They should’ve cancelled. Instead. They put me on second floor. One floor above the mold remediation. I showed them I had a high floor lake view confirmation. They gave me 2nd floor parking lot view. The room smelled horrendous. I feel like I was poisoned. I called front desk and they apologized rooms haven’t been renovated. The rooms have visible mold and mold concealed under carpet and paint. Mold and water damage is visible throughout the hotel. Instead of an immediate refund for all the above, they did nothing and said they would send engineering and housekeeping. It has to be illegal to be renting rooms to guests while under remediation with remediation rooms open and not even properly sealed despite the plastic and covering on floors all the damage is visible. It’s absolutely criminal. They offered to help me find accommodations elsewhere. No refund. Nothing about how sick they caused me to be. Nothing about me being allergic to mold. No refund. Hotels.com did nothing to help or to give a refund either. They were blamed by the hotel for the incorrect room. Expedia did nothing to refund, give coupon, or give a new hotel reservation. Atrocious.
Nikki
Nikki,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月2日
ARMAGAN
ARMAGAN,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月1日
Jack
Jack,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月30日
Marcelo
Marcelo,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月28日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月23日
Claude
Claude,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Nelma
Nelma,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月15日
Café da manhã ótimo, hotel é antigo porém muito agradável e confortável e um ambiente d e paz com várias águas e fontes e vista agradável por lago
Julianna
Julianna,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月14日
Donna
Donna,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Dan
Dan,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月11日
Xinhua
Xinhua,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月10日
Roberta L V
Roberta L V,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月6日
Steve
Steve,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月4日
RODRIGO
RODRIGO,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Dawn
Dawn,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月1日
Meir
Meir,7 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月1日
GEORG V
GEORG V,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月29日
Todo Excelente
Gustavo
Gustavo,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月25日
Equipe boa, mas antigo e tem cheiro de mofo.
O hotel é bem antigo. Apesar da simpatia da equipe, precisa ser reformado urgentemente, carpete velho, sujo, desgastado, cozinha ja decadente mobilia quebrada, mofada, o cheiro de mofo é fortíssimo!
RODRIGO
RODRIGO,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月25日
Estávamos em 4 pessoas
Apenas 3 toalhas
Pedimos a 4ª toalha por várias vezes até que meia noite dormimos sem 1 tomar banho
Somente no dia seguinte quando pedimos toalha novamente é que fomos atendidos
Muito chato, estávamos cansados da viagem e só queríamos tomar banho e descansar
Demais , tudo bem
Gisele
Gisele,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月24日
Awful hotel. Outdated , old and filthy
Never stayed. It was filthy and I got my money back.