Despite the rain, we loved our stay! Front desk, porters, and door man/concierge were super helpful and informative. Our room was lovely, spacious and quiet. Spendy but worth it. Close to town, we were treated like a Lord and Lady!
The sitting rooms were gorgeous, perfect to read a book or sip a warm drink by the fire. The "Abbey" was custom built for one of the original ladies of the house who was an invalid. Now it is converted into a beautiful sitting room/game room with gothic touches. My favorite space.
Wait staff in the restaurants needed more training - Dinner in the Palmer Kitchen (casual option) went an extra hour as the wait staff seemed to forget us after we ordered starters, and brought us other people's dishes on two occasions, ignored our neighbors. We had to ask for the check three times. Food was good, but needs better management, at least to train newer staff on dining service. Breakfast was generous and tasty, again, waitress never brought our toast after 2 requests. That dining room was elegant.
There is also fine dining in the Pullman Restaurant (converted train cars) which I'm assuming has better service. We'll try on our next visit.