See all properties

DoubleTree by Hilton Berlin Ku'damm

Hotel with restaurant, near Kaiser Wilhelm Memorial Church

Choose dates to view prices

Photo gallery for DoubleTree by Hilton Berlin Ku'damm

Daily buffet breakfast (EUR 35 per person)
Terrace/patio
Exterior
Meeting facility
Junior Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
In the heart of Berlin, DoubleTree by Hilton Berlin Ku'damm offers a warm welcome with its on-site restaurant, 24-hour gym and sauna. Connect to free in-room WiFi and enjoy tour/ticket assistance from the helpful staff while exploring nearby Die Stachelschweine.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Electric vehicle charging point
  • Non-smoking
  • Parking available
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Sauna
  • Self parking
  • 24-hour room service
  • Room service
  • 11 meeting rooms
  • Meeting rooms
  • 24-hour front desk
  • Front-desk safe

Feel at home (6)

  • Cable/satellite TV service
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
  • Elevator
  • Minibar
The current price is NT$4,530
NT$5,211 total
includes taxes & fees
Oct 13 - Oct 14

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 30 of 30 rooms

View all photos for Deluxe Room, 1 King Bed

45-inch flat-screen TV with digital channels, TV

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Park View

Room, 1 King Bed, Park View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Park View

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible

Room, 1 King Bed, Mobility Accessible | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

45-inch flat-screen TV with digital channels, TV

Suite, 1 Bedroom, Corner

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Family Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 46 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite, 1 King Bed (Diplomat Suite)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 99 sq m
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Corner

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite, 2 Bedrooms, Corner

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
Blackout drapes/curtains
Eco-friendly toiletries
Hair dryer
  • 69 sq m
  • 2 bedrooms
  • Park view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 2 Twin Beds, Park View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Twin Beds, Park View

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 24 sq m
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 1 Queen Bed

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Twin Beds, Connecting Rooms

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Room, 2 Twin Beds, Connecting Rooms

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Blackout drapes/curtains
Separate bedroom
Eco-friendly toiletries
Hair dryer
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Queen Room

  • Sleeps 2

View all photos for Junior King Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior King Suite

  • Sleeps 2

View all photos for One-Bedroom Corner King Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

One-Bedroom Corner King Suite

  • Sleeps 2

View all photos for King Room with Park View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

King Room with Park View

  • Sleeps 2

View all photos for King Room-Accessible

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

King Room-Accessible

  • Sleeps 2

View all photos for Twin Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room

  • Sleeps 2

View all photos for Twin Room with Park View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room with Park View

  • Sleeps 2

View all photos for Diplomatic Suite

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Diplomatic Suite

  • Sleeps 2

View all photos for King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

King Room

  • Sleeps 2

View all photos for Connecting Family Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Connecting Family Room

  • Sleeps 4

View all photos for Superior Twin Room with City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Twin Room with City View

  • Sleeps 2

View all photos for Deluxe King Room

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2

View all photos for King Corner Two Bedrooms Suite

Coffee and/or coffee maker

King Corner Two Bedrooms Suite

  • Sleeps 4

View all photos for Superior King Room With City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior King Room With City View

  • Sleeps 2

KING EXECUTIVE ROOM WITH LOUNGE ACCESS

  • Sleeps 2

TWIN EXECUTIVE ROOM WITH LOUNGE ACCESS

  • Sleeps 2

Similar properties

Bar (on property)

Hotel Berlin, Berlin, a member of Radisson Individuals

  • Spa
  • Pet friendly
  • Parking available
  • Free WiFi
8.4 out of 10, Very Good, 2,363 reviews
The price is NT$3,205
NT$3,686 total
includes taxes & fees
Oct 26 - Oct 27
Hotel Berlin, Berlin, a member of Radisson Individuals
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Los-Angeles-Platz 1, Berlin, BE, 10789

What's nearby

  • Kurfürstendamm - 3 min walk - 0.3 km
  • Kaiser Wilhelm Memorial Church - 3 min walk - 0.3 km
  • Europa Center - 4 min walk - 0.4 km
  • Kaufhaus des Westens - 7 min walk - 0.7 km
  • Zoo Berlin - 8 min walk - 0.7 km

Getting around

  • Berlin (BER-Brandenburg) - 27 min drive
  • Zoological Garden Station - 9 min walk
  • Lietzenburger Str. Uhlandstr. Bus Stop - 10 min walk
  • Berlin-Charlottenburg Station - 30 min walk
  • Kurfurstendamm U-Bahn - 5 min walk
  • Augsburger Strasse U-Bahn - 6 min walk
  • Zoological Garden U-Bahn - 7 min walk

Restaurants

  • ‪Le Buffet - ‬5 min walk
  • ‪Le Faubourg - ‬3 min walk
  • ‪Doubletree Bar - ‬1 min walk
  • ‪Zaddy's by Kaplan - ‬3 min walk
  • ‪Peter Pane BURGERGRILL - BAR - ‬2 min walk

About this property

DoubleTree by Hilton Berlin Ku'damm

DoubleTree by Hilton Berlin Ku'damm puts you in a great location, within just a 10-minute walk of Kurfürstendamm and Zoo Berlin. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Berlin Eatery, which serves breakfast, lunch, and dinner. Other highlights at this eco-certified hotel include a bar/lounge and a sauna. Fellow travelers love the helpful staff. The property is just a short walk to public transportation: Kurfurstendamm U-Bahn is 5 minutes and Augsburger Strasse U-Bahn is 6 minutes.

At a glance

DONE

Hotel size

    • 420 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Covered onsite self parking (EUR 35 per day)
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service
  • Water dispenser

What to do

  • Hiking/biking trails nearby

Working away

  • 11 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • Bicycle parking
  • Sauna
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • 100% renewable energy
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 42
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Area rugs in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 45-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Berlin Eatery - This restaurant serves breakfast, lunch, and dinner.
THE Bar - Onsite bar. Open daily.
Executive Members Lounge - Onsite restaurant. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • An effective city/local tax rate of 8.025 percent will be charged

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 35 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 50 per accommodation, per stay

Parking

  • Covered self parking costs EUR 35 per day

Policies

Only registered guests are allowed in the guestrooms.
This property uses solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Eurocard
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Frequently asked questions

Does DoubleTree by Hilton Berlin Ku'damm offer free cancellation for a full refund?

Yes, DoubleTree by Hilton Berlin Ku'damm does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at DoubleTree by Hilton Berlin Ku'damm?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of EUR 50 per accommodation, per stay. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at DoubleTree by Hilton Berlin Ku'damm?

Yes. Self parking costs EUR 35 per day. Electric vehicle charging is available.

What are the check-in and check-out times at DoubleTree by Hilton Berlin Ku'damm?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out is available.

What is there to do at DoubleTree by Hilton Berlin Ku'damm and nearby?

Have fun during the warmer months with activities nearby such as hiking. Enjoy amenities like a 24-hour fitness center and a sauna.

Are there restaurants at or near DoubleTree by Hilton Berlin Ku'damm?

Yes, there's an onsite restaurant, Berlin Eatery.

What's the area around DoubleTree by Hilton Berlin Ku'damm like?

DoubleTree by Hilton Berlin Ku'damm is in Charlottenburg, a short 5-minute walk from Kurfurstendamm U-Bahn and 4 minutes' walk from Kurfürstendamm.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

DoubleTree by Hilton Berlin Ku'damm Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Room
Location
Bar
Shopping center
Breakfast
Restaurant
Amenities
Food

What guests liked

  • Breakfast was consistently described as delicious, excellent, and great with a good selection of options. (10 reviews)
  • The gym is well equipped and has everything you need. (3 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Perfect hotel
Filiz, 1-night trip

10/10 Exceptional

Amazing stay as always at the double tree
Jonathan, 1-night trip

10/10 Exceptional

The staff were very helpful, beautiful modern clean hotel. Good location.
Sally Joanne, 4-night trip

10/10 Exceptional

Beautiful hotel in great location for Berlin Zoo and train to other areas
Georgina, 3-night trip

10/10 Exceptional

Great and friendly personal! Clean, up to date and great location.
Hanna, 3-night trip

10/10 Exceptional

One of the best hotels I’ve stayed in for money.
Matthew, 3-night trip

10/10 Exceptional

Really nice hotel

We visited Berlin during recent heat wave. This DoubleTree hotel has an excellent air condition. It was so pleasant to stay at hotel during hottest hours. The hotel breakfast is excellent. Wifi is fast too. Finally the location is really nice. Metro, train and bus station are near by. There are also plenty of restaurants. Highly recommended!
Ville, 3-night trip

10/10 Exceptional

Very nice stay Comfy bed and nice place The only minus was only 2 elevators was working so a lot of waiting for the elevator
Trine, 2-night trip

10/10 Exceptional

We had a wonderful week’s stay at the double tree. The location was very ideal and easy for getting around, lots of shopping and dining options located within walking distance of the hotel. The staff were very helpful and kind, especially Nicholas at the front desk, such a star. We would definitely recommend the hotel for a stay in Berlin and would stay there again when we return.
Kim Jade, 7-night trip

10/10 Exceptional

Clean, quiet. Beautiful breakfast. Lidl is near ;)
Joni, 4-night trip

8/10 Very good

Hotel was lovely, everyone very helpful. Location was excellent for our trip! Had a great time there!
4-night trip

8/10 Very good

Nice hotel, from the close location to metro, great customer service, and clean spacious rooms. My only complaint is that the only breakfast option is a buffet and it is excessive in price (35 Euro) from what you get.
William, 5-night trip

10/10 Exceptional

Great location and new property
Eli, 8-night trip

10/10 Exceptional

Super!!
Ljiljana, 1-night trip

8/10 Very good

I didn’t like every day don’t change bed
Shazad, 1-night trip

10/10 Exceptional

The hotel is right down in the shopping district and within walking distance to any of the Hop On and Hop Off buses. Additionally, the zoo and aquarium are within walking distance and well worth the walk.
Stephen R, 3-night trip

10/10 Exceptional

Nice hotel

Beautiful hotel. Staff intermittently nice. Didn't love the neighborhood.
Kathleen, 2-night trip

10/10 Exceptional

Amazing service

It was a very nice experience
Lesley, 2-night trip

10/10 Exceptional

Superb

Very close to shopping, food and transport links. Lovely hotel with friendly staff and a decent breakfast choice. Bed was super comfortable and the air conditioning works properly! Shower was excellent and good supply of toiletries.
Christopher, 4-night trip

10/10 Exceptional

Fab hotel in a well connected area just off the KuDam for shopping. Great restaurants pizza- Sale und Pepe Burgers - original Burger. One tiny fault all weekend the shower in the hotel just wasn’t quite warm enough - I guess they had the temp turned down for environmental reasons but just too much.
Sarah, 3-night trip

10/10 Exceptional

.
Jeremy, 5-night trip

8/10 Very good

About 3 mins walk to Europa centre, about 12 mins walk to KaDeWe department store and various restaurants. Staff are prompt and professional. Below average breakfast; poor choice of menu, subpar quality breads and lack of potatoes and sausages. It should be a crime to charge 25 EUR per person for that. Do not drink water prepared in rooms unless you are member of hotel chain or they'll charge you 4.5 EUR for each bottle.
Jinho, 4-night trip

4/10 Fair

There are much better hotels in Berlin

I stayed here for three nights during ITB and paid about $425 per night, which included breakfast. The hotel's location was excellent, and I have no complaints in that regard. However, the check-in process was quite slow. There were only two staff members at the front desk; one struggled with the check-ins while the other was preoccupied helping an man with a map issue. The woman handled five or six check-ins on her own while the other staff member seemed unproductive. I commend the receptionist who was working on the evening of March 3rd for her efforts. The room itself was clean and in decent condition, but there was a significant issue: there were no amenities whatsoever. There were no slippers, water, shoe cleaner, or cotton buds—absolutely nothing. This is completely unacceptable. When I brought this up at the reception, they claimed to be an environmentally friendly hotel, which I found to be a poor excuse. Additionally, housekeeping during my three-night stay was inadequate; the linens were not changed, and the towels were simply left in a pile in the corner of the bathroom. Breakfast was average, nothing noteworthy. Overall, it was a disappointing experience, and I would not choose to stay here again. I also want to highlight that the staff generally seemed rude and there was a noticeable lack of friendly faces.
Yakup, 3-night trip

6/10 Good

Cigarette smell in the room

The room was smelled like cigarette smoke and I tried to reach out the reception by phone but neither reception nor housekeeping did not answer my call. Afterwards I gave up and unpacked my stuff. But I mentioned this issue when I went out. With rolling eyes we can change your room, they said. I was there for only two days and did not want to spend time with packing and unpacking. I asked them if housekeeping could put an air cleaner and air freshener in the room, as 5 star hotels could take an action in such cases. They told me that they will sort it out. But no. Nothing changed. Again they offered me to change my room, but I refused as I said my time was limited. The other day I told them the housekeeping didn’t come by to my room for daily cleaning. They told me, the housekeeping only comes when I request it. 5 star hotel, I am amazed. Both reception and restaurant personnel were rude and they were not willing to help. This was my second stay at this hotel and surely the last one!
Nihan, 2-night trip

10/10 Exceptional

LIV KARI, 3-night trip