Hi,
My satisfaction with this stay at the hotel (and this is not my first time here) is quite low.
The dry sauna was out of order throughout the entire six-day stay, and the jacuzzi was also not functioning properly — it was essentially just a lukewarm bath, nothing more.
Throughout the stay, only one elevator was working, which caused long waits and delays. But the worst part was when *both elevators* were out of service for an entire day! That’s simply unacceptable — how does a situation like that happen? We had to go up and down from the 5th floor almost constantly, either because of long waits or because neither elevator was working.
Despite all this, I must say that the reception staff were kind and the breakfast was excellent.
I expect compensation for the inconvenience caused by all these issues with the hotel facilities. It’s simply not respectful, and I will reconsider staying at this hotel during my next visit to Berlin.