Absolutely Disgusting Experience , Would Not Recommend
I had one of the worst hotel experiences I’ve ever had at this property. From the moment I checked in, it was problem after problem.
The first night, my room key wouldn't work, no matter how many replacements they gave me. I had to rely on hotel staff to open my door every single time, which was extremely inconvenient. On top of that, I was placed in a handicap room with a shower that leaked all over the bathroom and kitchen floors. There was never any hot water, and when I told the front desk, their response was simply, “Just grab towels to wipe it up.” I tried that—wringing them out multiple times before I finally gave up.
They eventually moved me to a different room, but there wasn’t one available until after 4 p.m., so I had to remove all of my belongings, including my food, and just wait.
That night, when I got into my new room and turned on the bathroom light, I saw bugs scattering across the walls, mirror, and bathtub. I didn’t see any bedbugs, but it made it nearly impossible to sleep. In the morning, when I turned on the kitchen light, more bugs scattered, including what looked like a cockroach that ran down the drain. When I turned on the sink, another bug ran up into a hole at the top of the sink.
I reported this to the front desk and suggested they call pest control. The staff didn’t seem to take it seriously, barely acknowledged it, and didn’t offer any apology or compensation.