Room was not clean upon checking in…
Was very awkward when the cleaning staff opened the door on my daughter and i because the room “needed to be cleaned” There was pubic hair in the sink which stood out the most to me aside from the dead smeared bug on the floor and the dirty sheets. Incredibly disappointing…drove two hours from WPB to see a concert absolutely should have driven back. The staff was condescending when we called to report the dirty room. A woman from management called me the next day and was very professional / apologetic for the inconvenience I recommended they do a deep dive into their staff and who is representing their brand. Not a luxury experience what so ever. If sensitive to smell the scenting within the hotel / if hyper aware of toxins and phthalates, formaldehyde, benzene, and volatile organic compounds (VOCs) i would highly advise you to not book your stay here. Hope whomever finds this review helpful! I certainly wish I had this level of authenticity when coming from a review / feedback prior to spending $1000 + on a room.
Lyndsey
Lyndsey,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 12 日
Claudio
Claudio,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Wonderful
Clive
Clive,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Loved it
Navid
Navid,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 29 日
Never had such a positive stay- the staff. The rooms
Everything was beyond expectations
Jeffrey
Jeffrey,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
We got a handicap room at a very high price.
Ali
Ali,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
Staff was great - property getting a little worn out ie needs fresh paint, tiles cracked, wood veneer peeling - coffee capsules for espresso machine in room are generic and very poor quality (very poor!). Overall nice stay but a little overpriced for the quality