Front staff was wonderful. I was a little surprised that they would put a hold for the entire amount on my credit card plus a deposit. In future I would pay in advance. The room was spacious, I like that the sink is separate from the shower and toilet area. Bed was clean and comfortable. Countertops and bathroom were very clean. The vaccuming in the room could be a bit better but the halls were very clean. All open areas were very clean. There is a stocked fridge in the room but no info on what you would be charged same with the nuts and chocolate on the tv unit. Unfortunately the pool was closed (there was another hotel allowing us to use their pool though) but the fitness centre was open, clean and we definitely got some use out of it. We had breakfast one morning at Pete's and that was excellent. It is definitely a nice hotel, well situated. The St. Charles tram is easily accessible from this location and it's a 4 minute walk to Canal street, location is phenomenal. The only negatives was the view from our room wasn't great and the water pressure in the shower could have been a bit better. It was very warm while we were there and the air conditioning in this building was phenomenal!