Love this place, we stay here at lease ones a year! My family and I LOVE all the traditional Mexican art work from all over the hotel. It's silly but I enjoy the little hand made soap that we received at check in. Breakfast is delicious.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
jeannette
jeannette,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月1日
Beautiful Space
Mel
Mel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月28日
Kelly
Kelly,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月4日
Jessica
Jessica,3 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
Manuel
Manuel,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年11月3日
Not worth the rate.
Disappointing stay. The property was beautiful and the neighborhood was gorgeous and very walkable but the service, room cleanliness, and restaurant were very disappointing for the rate paid. I usually only write positive reviews but given the experience and lack of response from the hotel I felt it fair to share this feedback.
Here are my main 4
#1 We found insects in the bed on the first day. My wife awoke with bug bites when zoomed with a macro lens you can tell they are bugs I gathered some and took them to the chief of front desk. The water in the shower didn’t drain well and the shower floor wasn’t that clean.
#2 We also had two negative experiences at the restaurant. The service was very slow even though there was only 1 other couple. The 2nd visit for breakfast we wait 20 minutes with no one taking our order or offer coffee. We left to another hotel restaurant, which with the same amount of people on staff attended to us promptly.
3. When we walked back into the hotel, three employees in a row were looking down on their phone as we walked through, they did not welcome or greet us, just kept their heads in their phone.
#4. On the first day I had requested for our TV to be fixed as the network option is not working. A team member came to the room and said they would send someone else to fix. We waited one hour we went down to the front desk to let them know that we were leaving, we were requested to send someone. They never did.
Joseph
Joseph,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月31日
Cute hotel
Love my spacious room at the top of the building. 2 entrance marked byborange flags made it easy to find. Love the big tub in the Sabila room.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月29日
Everything! It was lovely and the staff was wonderful!
Elizabeth
Elizabeth,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
Miguel Angel
Miguel Angel,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
One of the most beautiful hotels and experiences I have ever seen! It truly is a sanctuary in an authentic Hacienda style setting. I wish this was my home!
Kimberly
Kimberly,2 晚旅行
Orbitz 真實旅客評語
10/10 好極了
2024年10月23日
The property is clean, you can walk, to restaurants, church. They have valet parking there is a charge for it.
Emma
Emma,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月21日
Loved the area! Sanctuario was very convenient and the staff was friendly and helpful.
Raleigh Richard Rhodes
Raleigh Richard Rhodes,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月19日
Overall our experience was outstanding. Staff were at our service when needed, arranged car service for sightseeing and assisted us in selecting places of interest to see including dining options. Big shout out to Ismael and General Manager. We hope to return in the near future.
Harry
Harry,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月17日
Julianna
Julianna,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月16日
The rooms assigned to Expedia bookings are not the best available. We travelled with a group - 5 rooms. Some rooms did not even have any windows. Toilets did not flush properly or did not flush at all for some. And the management did not help in terms of providing alternate room (for one couple). They had to book on their own.
Location is excellent though. However, I’d call before booking and ask for patio, rooms with windows, larger rooms, rooms not close to common areas.
Ranjeet
Ranjeet,4 晚好友同遊
Expedia 真實旅客評語
10/10 好極了
2024年10月16日
Maria
Maria,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月15日
David
David,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月14日
Very nice property great staff
Raul
Raul,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年10月14日
ALEJANDRO
ALEJANDRO,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月13日
está muy bien ubicada. A un par de calles del centro.
NO tiene estacionamiento. Dejar el auto cerca puede ser complicado.
La chapa de la puerta de la habitación no servía. La tuvieron que cambiar durante la estancia.
Gatsby
Gatsby,2 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月8日
Me gustó q tienes dos accesos al hotel ! Servicio excelente
salvador
salvador,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年10月4日
Excelente experiencia. Muy acogedor. Muy buena ubicación.