Overall it was great, Our check in was top notch.
Hours Later we got our invoice only to find we we're charged for a dog which we don't own.
After arriving home, my wife called about the extra charge and was told someone would call us later.
nobody called, so Karen called again and was told a manager would call. Nobody has contacted us as yet.
I'm hoping this will b credited soon.
Timothy
Timothy,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 3 日
George
George,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Vince
Vince,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 7 日
Thomas
Thomas,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
Our stay was wonderful. We were in town for a spiritual convention and had our elderly family members with us, so we really appreciated how walker- and wheelchair-friendly the rooms were. It made their stay comfortable and stress-free.
Yvonne
Yvonne,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 7 日
AARON
AARON,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 6 日
Carolina
Carolina,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 29 日
Lacking any help with customer service.
Asked about extending my stay and front desk gentleman said you’ll need to make another reservation I can’t extend it.
What he did not do was create a new reservation for me or offer to do so.
Zero customer service.
I have now checked out & am moving to another hotel.
michael
michael,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 29 日
Nat
Nat,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 28 日
David
David,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 25 日
Dennis
Dennis,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 24 日
Disappointed
Don't agree with having to pay for an upgrade when our room wasn't available
Also have never paid for parking when we have stayed at a Hampton and we have stayed in lots across the U.S and Canada
George
George,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 16 日
Check in was ridiculous. It was 10:20pm and ALL bell carts were “missing” and we were told to go next door to the Hilton garden inn to get one of course I refused and when the desk clerk realized how ridiculous that was to ask he ultimately did help carry up our bags. We requested service and for 2 days they didn’t service the room when we asked what was going on they lady had an attitude and when she looked into their service book she saw that we had requested service and when I had to show pictures she backed off and apologized and gave us new towels at least since we had only dirty ones for 2 days. Overall it was ok but their night time staff need some serious training
Chris
Chris,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 10 日
Raguel
Raguel,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 6 月 4 日
Beds were awful
Jonathan
Jonathan,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 2 日
It was price friendly, comfortable and clean.
Stephani
Stephani,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Staff were super friendly!!
Allen
Allen,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 28 日
Front desk was a home run! And, my room was spotless.
Matt
Matt,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 23 日
Kindness Went a Long Way!
We had a cancelled flight and could not make it to Palm Beach. We called them and they were super responsive and helped us to cancel and get our money back. I will 100% stay here on any upcoming trips to Palm Beach due to their responsiveness and understanding. The airline cancellation and 12 hours overnight in an airport were stressful enough, and their kindness was just what we needed. They will definitely be seeing us soon!
Danielle
Danielle,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 22 日
Need help
1. When you first walk into the room their was a bad odor
2. The bed was uncomfortable it squeaked
3.I asked for a room no pets live in but the room had my algae up
4. The bed smell like the previous guest was still in the bed
Delores
Delores,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 21 日
The property adjoined another hotel, the Hilton Garden Inn. Easy to get to from the airport. Transportation to & from the airport & other areas. So nice!! The staff I need to mention as going over & above are: Aaron, Missy, Fabian & Rashone (he was maintenance) & then Sean at the restaurant at the Hilton Garden Inn. Wonderful personalities & soooooo nice!! THANK YOU ALL!!!!!