This hotel was difficult to stay at. It included the normal NYC things like, narrow hallways and small rooms. The main issues were the elevators. There are 4, two sets that are not next to each other but function with the same up down button. So other people might go in the elevator you’ve been waiting 10 minutes for. When we went to leave on the last day, we clicked the elevator button 20 minutes below we had to be in the lobby to catch our ride. 3 elevators came, fully packed with people. We called the front desk for help and we were placed on hold. We ended up lugging 3 suitcases, a stroller and toddler down 8 flights of stairs. The doors getting into the building are weird too. You can either get in the small revolving door or go through these little mini hallways attached to the front of the normal doors. But the doors open on different sides so you get jammed in. Neither option is ideal for luggage or a family. If you are in a wheel chair or have accessibly needs, skip this hotel. Once you’re in the building there is a nonexistent lobby. The good things were the cleaning staff and we didn’t hear noise once in our room. Over all annoying and disappointing. Would not stay again. Photos are deceiving.