Customer service was Excellent and the accommodations were great for my conditions. I loved the roll in shower and the bathroom was very large, I felt very safe using all the bathroom amenities.
Duane
Duane,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月23日
lynn mylien
lynn mylien,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月18日
Laure
Laure,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月18日
ronni
ronni,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月14日
Value for money
Staff was helping, room was clean and bed was comfortable, what more can you ask for.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月13日
Unclean and Poorly Maintained
I booked my stay here because of the pool which happened to be closed my entire stay without any notice. I asked what other arrangements could be made since this was my baby’s first time in FL. I wasn’t offered a voucher for a uber to the beach or maybe a discount to a local park or pool. Instead I was told that the pool closure was on their website which it was not. When I checked in it was obvious that the room was not properly cleaned. There was toothpaste in the sink and dirty linens. The crib sheets were stained with yellow spots (feces) and when I requested new sheets they had hair in them. When I pulled back the sheets for the bed there were hairs and false eyelashes in the bed. I called down to the front desk they informed me that there was not housekeeping at this time but that’d they send new sheets. After 30 mins someone showed up with just a flat sheet and no comforter and I had to put my own sheets on the bed. The next morning I checked in with the front desk and asked for my room to be cleaned and was told that it would be serviced. For 3 days the same dirty diapers and food stayed in the trash. The breakfast staff and breakfast were very good and that was the only upside to my stay.
Brianna
Brianna,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月11日
Great place to stay
Great stay but so much construction around and parking was very tight in the garage.
But overall amazing stay, staff and room
Mari
Mari,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年12月10日
Showers with soap scum on the walls and floors
Really dirty bathroom with scum build up on the walls and shower floor. Check-in was long due to cruise ship people staying there. The only thing which made me stay was the lady at check-in who did her best to help me get a good room.
真實旅客
3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
John
John,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月9日
Tanya
Tanya,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月9日
I have stayed here many times
But this trip was absolutely the worst
josie
josie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月8日
Convenient.
Great Area good food up the street. Will definitely stay here again. Quick access to highways.
Jonathan
Jonathan,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月7日
John
John,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年12月6日
Sabriy- worst service in entire lifetime!!
Sabriy at the front desk was hands down the worst customer service person I have ever come across in my entire lifetime. I still can’t believe how she treated me. When another employee made a mistake and didn’t hold one of the rooms I paid for and it was canceled Sabriy not only refused to assist me with booking another room or giving me a refund but she started laughing in my face and began assisting other guests in the middle of our conversation. Because the other guests had just walked in, they didn’t know she had been helping me previously and she actually egged the other guests on to tell me to “ wait my turn” and stop interrupting them. This happened with two separate guests! Sabriy was truly amused by the fact that I had spent over $$$ on two rooms and that I was out not only for one of the rooms but also for the $$$ I paid. She could not stop laughing and smirking at me. Finally a coworker of hers came to see what was going on and I told him that my room had been mistakenly canceled and that she would not refund my money. He immediately said that he could reinstate the reservation with no problem. He did this and I got the room back. Sabriy obviously has severe mental issues and needs to wield power and abuse against customers of the hotel. It was one of the most bizarre experiences I’ve ever had.
As a Hilton Honors member I will never stay at a “Tru” again. Unless you want to be abused and humiliated by hotel front desk staff I urge you to stay far awa
Jane
Jane,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Mildred
Mildred,8 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年12月3日
Great stay for a cruise
In town for an overnight stay prior to our cruise out of Miami. Pricing and room options fit our needs. It was very close to the airport, short ride to Miami cruise port, staff was very friendly and fun, room was clean and fit our needs. Would stay here again