The room on the first floor smelt bad and the drain in the shower was blocked which was the reason for the smell. We were moved to a different room, but that was a downgrade from our original room we paid for. The only compensation was a voucher for a beer/wine in the hotel bar.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月16日
Ebru
Ebru,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月8日
Not bad but not breathtaking.
Nice property with funky pool and roof top bar. Unfortunately the roof was booked out and guests were removed at 5:30 for private parties. Not sure if it is value for money but it is nice.
Nathan
Nathan,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月6日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月4日
Lots of poo everywhere
The public facilities such as pool and toilets were beyond filthy. There was no toilet paper in the toilets for the roof bar for 7 hours. We were holding an IHG function for VIP clients and there was faeces all over the womens toilet. It was vomit worthy.
LISA
LISA,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月25日
Paul
Paul,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月16日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月16日
A
A,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月1日
Siu hung
Siu hung,5 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2024年10月24日
Stay was ok, great that we could check-in slightly early. However we ordered room service on Sunday morning and the tablet wasn't working. We then rang and an hour later our food had not turned up. We rang again and it seemed the order was forgotten. We also ordered sides that didn't turn up. It wasn't a great experience to check out too.
Tara
Tara,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
Brenda
Brenda,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月24日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月20日
3rd and final stay here
This was our 3rd "sneaky weekend without the kids" at Hotel X and probably our last. The property has dropped it's standards significantly since our last stay, particularly the upkeep of the rooftop pool.
The music wasn't working, the towels were hidden behind a large piece of kitchen equipment that has been dumped out there, they've removed the umbrella's and replaced the luxurious sunchairs with cheap ones.
Beyond that staff are shabbily dressed, and one guy servicing the pool area even had earpods in listening to his music. A long way from the service and conditions we've experience in the past.
As for customer experience, we noted that this was our belated 20th anniversary on our booking, for which we received a lovely hand written note and 2 Lindt chocolate balls. Not the whole box, just 2 individually wrapped balls. Why even bother.
Elisha
Elisha,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
Mandana
Mandana,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年10月11日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月6日
Manoj
Manoj,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月1日
Fantastic staff! Raquel was simply brilliant, incredibly friendly and super efficient!
Andrew
Andrew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月29日
The bed was nice and big
sosefo
sosefo,1 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024年9月9日
Overrated accommodation, outrageous confusing parking and smart ass staff who treat guests like they’re stupid and inconveniencing their time. Wi-Fi never worked property or the tv to chromecast. The best part of the place was the lovely staff member with short hair serving great coffee in the morning. Room was noisy and bathroom was dirty.
Kirsty
Kirsty,3 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年9月7日
Was over charged upon check in, finally got to our room and had nothing but problems with power. Changed rooms and the stay got better! Definitely not 5 star, great location. Rooms are already a little tired. Was refunded eventually for the overcharge and provided a late check out.
Ellie
Ellie,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Very nice hotel
Nice hotel, very new with amazing bars and restaurants, very cool roof top bar, would stay here again..