We booked a week. We stayed half that, left asking for a refund. Unfortunately it just wasn’t a good fit for our family.
The staff members at the desk, “addressed” a noise complaint issue with my teen son when he came down for toilet paper. We felt that was unprofessional as he is a child. When I approached the desk to ask about the situation as well as addressing it with a minor, was given attitude by staff 1. I was told ALL people are deemed an adult when they stay at WoodSpring suites (says it on the website). She also said their solution was to come up to our floor later that night and “investigate” what they could see and hear before we obtained our second strike (three strikes and your kicked out). Our youngest were sleeping by 8:47pm that night and staff 1 said the complaint came in at 10pm but not to her and she wouldn’t tell me what staff took the complaint for me to discuss it with them. So next morning I addressed it to staff 2 and was told if we had a problem, we could check out at anytime. So we did.
The housekeeping staff are so kind! Tbh, we need more kind hearted individuals like this who will pray with you in the hallway or make you feel warm and welcome. It’s a shame they have such mean, nasty staff working the desk.