6/10 Good
Aug 27, 2024
Our room did not match the photo. In the photo there are 2 windows. We got a 1 window room that was smaller than what we were led to believe. Upon contacting the hologram in the entranceway, he obliged to show us 2 other options that were on the ground floor and smaller than the room assigned to us. We felt it was deceptive. The hologram told us that it was an old building and that the rooms are different and that we had a front facing canal view. Canal view was not mentioned on the listings. That is completely beside the point that our room was smaller than expected. If the larger 2 window room and the. 1 window room are the same price, they need to show photos of both possibilities. Also, the carpet in the hallway is very dirty and the walls are very scuffed and need to be painted. Would not stay again. Update your room descriptions and photos. Do better.
Robert
Robert, 2-night romance trip
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