Very disappointing stay. First, I only booked this hotel to have access to an indoor pool during the winter and it was closed. No one bothered to let me know when I booked the reservation nor before I checked in that the indoor pool was closed. Second, two staff members proceeded to argue in front of customers in the lobby — very unprofessional. Third, when I ordered room service, it arrived late, cold, and missing items. And last, the cleaning staff tried to enter my room without knocking. I paid for a “5 star” hotel without 5 star treatment. Take your business elsewhere.