I am writing to express my disappointment with several aspects of my recent stay at your hotel.
• Room Service & Housekeeping: At no point during my stay did I receive room service, nor did I see staff cleaning rooms on my floor. There was no indication prior to my arrival that room service would not be provided.
• Towels: When I requested additional towels at the front desk, I was informed that the hotel had run out. The towels provided in the room appeared discolored and in need of proper laundering.
• Breakfast Service: On one morning, the front desk attendant was solely responsible for preparing food, which led to long delays. I was told breakfast service ended at 9:30 a.m., yet at 8:30 a.m. I was asked to wait and ultimately had only a muffin. While I appreciate that on my final day a complete breakfast was available, the inconsistency was disappointing.
Overall, these issues significantly impacted my stay. I believe guests should be informed in advance if services such as room cleaning or adequate breakfast staffing are unavailable. I hope you will take steps to improve service quality and ensure that future guests have a more satisfactory experience.