I booked this hotel on Hotels.com, and the reviews there were clearly misleading. We arrived at 2:20 PM after a long drive with our 3-month-old baby, only to be met with the rudest front desk attendant I’ve ever encountered. Bianca looked me up and down, said “Yeah?” instead of greeting me, and told me there wasn’t a single clean room in the entire hotel. She insisted we come back “exactly at 3,” like every room would magically be cleaned in 40 minutes.
Bianca’s beat up black car with no hubcaps was also parked out front preventing anyone from pulling up making this place look even more unprofessional.
The room was damp, cramped, and had one pillow per bed. Our baby, who’d been fine, was congested all night—mold wouldn’t surprise me. Breakfast was a joke: watery eggs, no sausage or bacon, empty pancake machine. Bianca was running that too, unsurprisingly.
This hotel is a disgrace to the Hilton name. Rude staff, gross rooms, and terrible service. We’ll NEVER stay here again.