The hotel is beautiful with a stunning lobby and bright, spacious, comfortable rooms. We had an issue with our first room due to water damage and a terrible smell, but staff quickly moved us to a great new room. Room service and housekeeping were excellent, and they easily provided a rollaway bed.
There’s plenty to do: bowling, a small but nice family lounge, and a kids club with no complaints. However, the timeshare salespeople were extremely pushy, approaching guests constantly to sell upgrades, spa services, or activities, which felt intrusive.
The biggest downside was the food. While restaurant interiors and selection were impressive, the taste and quality were very disappointing. Many dishes were overcooked, dry, and bland. Grilled meats tasted slow-cooked, chicken and seafood were often dry, and rice and pasta lacked flavor. The only highlights were fresh fruits, good cheese, and greens. Service was good, but the food was a letdown.
Other issues: not enough pool towels after 11am, not enough tubes for the lazy river, and lots of seaweed on the beach, with only a small section cleaned, making it impossible to access the water.
On the bright side, the hotel made my husband’s birthday special, decorating our room and surprising us with a whole cake at dinner.
Overall, it’s a gorgeous property with great rooms and service, but the aggressive sales tactics, mediocre food, and seaweed take away from the experience.