The hotel is self check in. No staff there. I encountered the password issues and the help desk hotline is not 24/7 that I only could stay in the airport without rest. I left message in the official website and no one answer yet. The check in time start at 8 pm, when I found there was no way I could sleep in the hotel it was too late for me to go back city to find the alternative!
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年3月21日
Lo schermo non funzionava e non rendeva possibile la gestione interna della cabina. Per spegnere la luce ho dovuto contattare l'assistenza, ma non sono riusciti a risolvere il problema allo schermo. Di conseguenza, per tutta la notte abbiamo avuto il tettuccio aperto e lo schermo in panne. Esperienza terribile e stiamo ancora provando ad ottenere un rimborso. Expedia poco collaborativo.
ANTONELLA
ANTONELLA,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年2月12日
Hard to find
I arrived early hours in the morning at 3am with no no instructions on where to find the pods or no signs up to where to go and not anything open to ask anyone spent 45 minutes walking around I did find a cafe that open up with with broken English she pointed me in the right direction. The touch screen was broken so could not turn the lights off and it was very very noisy cannot get any sleep
Ashley
Ashley,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年2月10日
正しいパスワードで解錠できなかった。
Yasuhisa
Yasuhisa,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2023年10月24日
Un po’ cara, ma molto comoda se non ci sono i mezzi
Jessica
Jessica,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2023年10月23日
Very convenient location.
It is located in the airport so it is noisy— to be expected.
Contrary to advertising, there are no sheets. Just a torn rubber coated mattress.
Debra
Debra,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2023年10月14日
Dont throw your money away
Dont bother wasting your money sleeping here. Neither the door or the window worked , texted them and they said there is nothing they can do and to send a complaint email but no one replied back. Hotel.com didn’t help with a refund either and told us to talk to the hotel. Trust me there would be no difference between sleeping on the floor in the airport or in this capsule.
Antonia
Antonia,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年9月30日
0/5 Do not recommend
I could not even access the capsule. I spoke with the agent and she did not seem knowledgeable about the check in process because she kept trying to have me troubleshoot in ways that were not even possible with the system. She tried to change the check in phone number and it still did not work. Eventually, she told me to just "walk away and try again later". I ended up having to go to a totally different hotel. I contacted Hotels.com for a refund and it was denied because they state that the hotel doesn't have record of me calling them for assistance. I have now emailed the hotel with a screenshot of the WhatsApp phone call record. Hotels.com unhelpfully explained it was a nonrefundable reservation - but in that case I expect to be able to actually access the capsule. Save yourself the effort and lost money, pay a little more for a professional hotel near the airport, not the capsule.
Baye
Baye,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月19日
Abdul Jameel
Abdul Jameel,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年8月11日
Kei
Kei,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2023年8月5日
Nikol
Nikol,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2023年6月22日
O ecrã no interior da cápsula estava avariado, não permitindo desligar as luzes no interior nem fechar o teto, tive que dormir com a luz ligada a noite toda e a ouvir todo o ruído no exterior à cápsula, tendo sido uma noite muito mal dormida.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年6月12日
jose
jose,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2023年3月12日
Practic but noisy
It's really practic and good idea this kind of places inside the airport, but in Malpensa is put in a wrong place: noisy, with people messing around during all the night, and also speaking close to your capsule and It's not insonoritzate. Positive thing, is to have a Whatsapp number to resolve your check-in problems.
Dani
Dani,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2022年5月14日
De Ann
De Ann,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2022年3月26日
Maria Carla
Maria Carla,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2022年3月24日
Utile se funzionasse
Non funzionava il touch screen interno quindi le poche ore di riposo sperate non sono arrivate perché con la il riflesso in faccia
Leonardo
Leonardo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2021年7月30日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2020年8月25日
Richard
Richard,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2020年8月3日
As cápsulas não estão em funcionamento, em virtude da pandemia. Reservei, paguei e não usufruí.
Francine
Francine,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2020年2月3日
Complicated check-in and noisy but decent sleep
You need your phone number to check-in through a screen... but it did not work! The "hotel" doesn't have after-hour customer service, so I ended up calling hotels.com which told me to use a different phone number (never heard before!) as a chek-in code. Why wasn't this included in the confermation email?
Moreover: decent hotel pod in a noisy point at the airport (close to the bathroom), and no noise insulation.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年12月24日
Comodissimo con un volo al mattino presto. La capsula é spazioso e il letto non é male
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2019年10月24日
PESIMA ELECCION
Fatal. Ubicación bulliciosa, fue imposible dormir. Calor excesivo dentro de la cápsula. No lo recomiendo a nadie.