4/10 Fair
Aug 23, 2024
Writing this review with a heavy heart. We were previous occupants at this hotel back in 2022 and had an amazing experience. Now visiting again in 2024 it was a more than disappointing experience.
The staff was invisible after ringing the bell multiple times for maintenance. We stayed 5 nights with no maid service in sight, after requesting new towels, sheets, etc.
Toilet was out of order for our room and weren’t offered any accommodations. Staff said they’d have a plumber come out and fix it the following day… no plumber came!
Cleanliness of our room was poor. Hair was everywhere in the bathroom, on the floor, sink, shower… even in the bed! Bathroom smelled of mold and mildew.
The only redeeming factor was the location of this place. Right next to the tube and near many food options/ attractions.
For the price, you get what you get.
Hailey
Hailey, 2-night trip with friends
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