2/10 Poor
夜班當值的櫃檯員工無心工作,到櫃檯準備check in並響起“歡迎光臨”之燈號及語音時,仍沒注意客人到訪繼續玩手機。另該員工不熟悉experdia流程,跟他說已在expedia上訂房並刷卡付款,並開手機給他看訂單資料,該員工只說沒收到通知,用紙筆將訂單編號抄下,告知需要再付現金才能入住,並沒其他確認動作。及後另一員工出現,叫我先入住並說會再查,如發現有問題可能於退房時需再付現金。
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1-night trip









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