Great location. Steakhouse was reasonable and good tasting
Staff helpful
Laureen
1 晚家庭旅遊
10/10
We’re the ones who didn’t want to get up and head on our trip. The bed was very comfy and the power behind the shower was amazing!
Treina
1 晚家庭旅遊
10/10
Susan
3 晚旅行
2/10
This hotel was so disgusting. When we went to our room after checkin we were disgusted so asked for a different room. It was even worse. Hand prints on the headboard, walls were filthy, crumbs all over the floor, soap scum inside and outside of the shower, bedsheets we’re old with snags all over them and I’m sure there is more I’m missing. The front desk staff tried to be helpful and were very friendly but the male housekeeper with the longer hair that was told to clean our room again was extremely rude. (and the room looked no different than before he went in to clean it a second time except for the handprints on the headboard were gone) We didn’t even take our belongings to the room until we got back to go to bed the first night for fear that something would go missing. They gave us some vouchers for food and the casino which was nice but that didn’t fix the problem. We spent no time in the room at all except to sleep…we even considered sleeping in our car due to the filth in the room. Breakfast was decent. Hotels.com worked hard trying to get us refunded but the hotel wouldn’t do it. The hotel also lied to hotels.com telling them that they weren’t aware of any issues we were having. Probably because they hung up on the hotels.com agent when he called them to remedy the issue. I’ve added a few photos but they don’t show near the filth we dealt with. DO NOT STAY HERE!
真實旅客
2 晚家庭旅遊
10/10
Highly recommend
James
2 晚旅行
10/10
Charity
1 晚家庭旅遊
10/10
Kurtis
2 晚旅行
8/10
Natalie
2 晚家庭旅遊
8/10
Susan
1 晚旅行
8/10
Stayed 3 nights
Marianne
3 晚旅行
6/10
There was no body wash or soap in our room for showers. There was a container, but it was empty.
Rhonda
2 晚家庭旅遊
10/10
Todd
1 晚商務旅行
10/10
Crissy
1 晚旅行
10/10
Travis
1 晚旅行
6/10
It was ok, would have liked to utilize free breakfast more than 1 but it ends at 9:00 am super early, when you do go, nothing is ever well stocked or not there at all, also really aggravating that this hotel has a large casino open 24/7 yet no where to get food after 10! We stayed for a week and didnt want to leave hotel everyday for food and there are also no restaurants really near by. Loved the outdoor seating area with fire pit and the smoking lounge was heated and that was a great touch! Parking sucks here however and they have the nerve to charge for daily parking! Especially sucked since hotel is doing construction. Was ok, but would definitely stay somewhere else next time. We never stayed at a Tru BY Hilton before and I think we gonna stick to IHG hotels.
Lorraine
7 晚好友同遊
10/10
Everything was great except the pillows were too soft. Need firm pillows
Mary
2 晚家庭旅遊
10/10
真實旅客
1 晚旅行
10/10
Sonia
3 晚商務旅行
10/10
Very nice place. Beds are hard in my opinion.
Ryan
2 晚旅行
10/10
Kelly
2 晚旅行
8/10
Very expensive for 1 night and extra charge for parking.
Very nice hotel, though.