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Embassy Suites By Hilton Oahu Kapolei

3.5 star property
Hotel with 2 restaurants, near Wet'n'Wild Hawaii

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites By Hilton Oahu Kapolei

Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers
Exterior
View from room
Exterior
Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • 24-hour fitness center
  • Beach towels
  • Self parking
  • Children's pool
  • Spa tub
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Free grocery shopping service

For families (6)

  • Children stay free
  • Children's pool
  • Sofa bed
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NT$8,866
NT$10,459 total
includes taxes & fees
Jan 4 - Jan 5, 2025

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, individually decorated, individually furnished

Premium Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

View from room

Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
  • 50 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels, TV

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

55-inch LED TV with satellite channels, TV

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

55-inch LED TV with satellite channels, TV

Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels, TV

Premium Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

55-inch LED TV with satellite channels, TV

Studio Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

55-inch LED TV with satellite channels, TV

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch LED TV with satellite channels, TV

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 Bedroom, Accessible, Non Smoking (w/ roll-in shower)

55-inch LED TV with satellite channels, TV

Premium Suite, 1 Bedroom, Accessible, Non Smoking (w/ roll-in shower)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Non Smoking (mob/hearing acc w/ 3x3 shower)

1 bedroom, in-room safe, individually decorated, individually furnished

Studio, 1 King Bed, Accessible, Non Smoking (mob/hearing acc w/ 3x3 shower)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Accessible, Non Smoking (hearing acc)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

55-inch LED TV with satellite channels, TV

Premium Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

55-inch LED TV with satellite channels, TV

Suite, 2 Queen Beds, Accessible, Non Smoking (hearing acc)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (w/ roll-in shower)

View from room

Suite, 2 Queen Beds, Accessible, Balcony (w/ roll-in shower)

Highlights

Balcony
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (3x3 shower)

55-inch LED TV with satellite channels, TV

Suite, 1 Bedroom, Accessible, Non Smoking (3x3 shower)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

55-inch LED TV with satellite channels, TV

Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (3x3 shower)

1 bedroom, in-room safe, individually decorated, individually furnished

Suite, 1 Bedroom, Accessible, Non Smoking (3x3 shower)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

55-inch LED TV with satellite channels, TV

Suite, 1 Bedroom, Accessible, Non Smoking (hearing acc)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 50 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

55-inch LED TV with satellite channels, TV

Studio Suite, 1 King Bed

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible, Non Smoking (mob/hearing acc w/ 3x3 shower)

55-inch LED TV with satellite channels, TV

Studio, 2 Queen Beds, Accessible, Non Smoking (mob/hearing acc w/ 3x3 shower)

Highlights

Separate dining area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Mini-fridge
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

In-room safe, iron/ironing board, free WiFi, bed sheets

Hampton Inn & Suites Oahu/Kapolei

Pool
Free breakfast
Free parking
Free WiFi
9.4 out of 10, Exceptional, (1006)
The price is NT$6,739
NT$7,950 total
includes taxes & fees
Jan 3 - Jan 4, 2025
Hampton Inn & Suites Oahu/Kapolei
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About the neighborhood

Map
725 Manawai Street, Kapolei, HI, 96707

What's nearby

  • Ka Makana Ali'i - The Center for West Oahu - 3 min drive - 2.5 km
  • Wet'n'Wild Hawaii - 3 min drive - 2.3 km
  • Paradise Cove Beach - 7 min drive - 6.6 km
  • Ko Olina Golf Club - 9 min drive - 7.6 km
  • Ko Olina Marina - 9 min drive - 9.2 km

Getting around

  • Kapolei, HI (JRF-Kalaeloa) - 4 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 23 min drive
  • Keone‘ae / University of Hawaii - West Oahu Station - 9 min drive
  • Hālaulani / Leeward Community College Station - 14 min drive

Restaurants

  • ‪Zippy's Kapolei - ‬10 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪Jack in the Box - ‬16 min walk

About this property

Embassy Suites By Hilton Oahu Kapolei

Embassy Suites By Hilton Oahu Kapolei is a great choice for a stay in Kapolei. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Sprigs Grill Restaurant, one of 2 restaurants, which serves American cuisine and is open for breakfast and dinner. There are 2 bars/lounges, a 24-hour fitness center, and in-room conveniences like sofa beds and microwaves. Fellow travelers say great things about the helpful staff and breakfast.

Languages

English

At a glance

Hotel size

  • 180 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 75 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (4-device limit)

Parking

  • Secured covered onsite self parking (USD 40.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning
  • 2 restaurants
  • 2 bars/lounges
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu

What to do

  • Access to nearby outdoor pool
  • Access to nearby health club
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Meeting room
  • Coworking spaces
  • Conference space (1200 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Beach towels
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2017
  • ATM/banking
  • Television in common areas
  • Communal living room
  • 24-hour fitness center
  • An outdoor pool
  • Spa tub
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Wet bar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Double sofa bed
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi (4-device limit)
  • Free long-distance and local calls

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Sprigs Grill Restaurant - This family restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Gyu-Masu - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 125 per accommodation (may vary based on length of stay)

Parking

  • Covered self parking costs USD 40.00 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Embassy Suites Hilton Oahu Kapolei Hotel
Embassy Suites Hilton Oahu Hotel
Embassy Suites Hilton Oahu Kapolei
Embassy Suites Hilton Oahu
Embassy Suites By Hilton Oahu Kapolei Hotel
Embassy Suites By Hilton Oahu Kapolei Kapolei
Embassy Suites By Hilton Oahu Kapolei Hotel Kapolei

Frequently asked questions

Does Embassy Suites By Hilton Oahu Kapolei offer free cancellation for a full refund?
Yes, Embassy Suites By Hilton Oahu Kapolei does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites By Hilton Oahu Kapolei?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Embassy Suites By Hilton Oahu Kapolei?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 125 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites By Hilton Oahu Kapolei?
Yes. Self parking costs USD 40.00 per night. Parking spots may be limited.
What are the check-in and check-out times at Embassy Suites By Hilton Oahu Kapolei?
Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Embassy Suites By Hilton Oahu Kapolei and nearby?
Have fun with nearby activities like cycling, hiking, and horseback riding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Embassy Suites By Hilton Oahu Kapolei also has 2 bars and a 24-hour fitness center, as well as access to a nearby health club.
Are there restaurants at or near Embassy Suites By Hilton Oahu Kapolei?
Yes, there are 2 onsite restaurants, featuring alfresco dining and American cuisine.
What's the area around Embassy Suites By Hilton Oahu Kapolei like?
Embassy Suites By Hilton Oahu Kapolei puts you in the heart of Kapolei. Popular attractions include Honolulu Harbor, which is 26 minutes away by car.

Embassy Suites By Hilton Oahu Kapolei Reviews

Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Maryann, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Meh
The hotel is overpriced for what it is. Dirty handprints on the walls and stains on the carpet were the low lights, but the breakfast buffet with omelette bar was wonderful! Staff was mostly pleasant and helpful.
Kathryn, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Duong, 3-night trip
Verified Hotels.com guest review

8/10 Very Good

Juanita, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dennis, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

8/10 Very Good

Overall good. Some problems with the location
The stay overall was good. I didn't realize that the area of town wasn't great but just one block over was a grassy field that had tons of trash in it (one person had left a toilet in the field, to give you an idea). Because of this, I wasn't comfortable walking around at night, though I didn't see anything directly that made me feel unsafe. Also, there isn't much around in terms of restaurants or other things to do in Kapolei itself, though it is reasonably well located to get to things either in Honolulu or on the North Shore. If I were to repeat the trip I would choose a location on the North Shore.
Tracy, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Enjoyable Stay and Comfortable
I was very impressed with the room size and amenities. I really enjoyed the breakfast buffet and friendly staff. If I come to this side of the island again, I will rebook this location.
Jesse, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Very convenient
10-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Business trip
Great hotel! Very clean with a great breakfast!
William David, 9-night business trip
Verified Hotels.com guest review

8/10 Very Good

Shahla, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kapolei Embassy Suites
Friendly staff, especially at cafeteria good breakfast. Receptionist are also good. Our room need carpet to be scrub shampoo. Overall good experience. Suggestions for Embassy Suites in Kapolei, they need to do better spacing on parking lot. For $ 35/day not sufficient for SUV, VANS and Trucks.
Clifford, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Karley, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Michael, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 6-night family trip
Verified Hotels.com guest review

8/10 Very Good

A fabulous stay. Comfortable rooms, friendly staff. Great buffet breakfast. The pool area needed to be maintained better by keeping it swept of plant debris and the trash picked.
Deborah, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Siu, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elizabeth, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

LETI, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Just Perfect!
Embassy Suites was amazing. It’s newer, clean and tastefully decorated. We had a one bedroom room with king bed and pull out sofa. Loved that it had a tiny sink and counter by the fridge and microwave. The staff was friendly and helpful. The pool area and hot tub were beautiful. The hot tub was hot which seems to rarely be the case these days. But I would stay here alone just for the breakfast! Amazing each day. We had made to order omelettes that were fabulous! Fruit, oatmeal, yogurt bar, other meat and potatoes and scrambled eggs, pineapple juice and pog, some days were waffles or French toast. It was absolutely incredible.They also have snacks and free drinks from 5:30-7:30 every day. The location is close to grocery stores and eateries. I will definitely stay here again when coming back to Oahu. Love the Kapolei area too.
Kelli, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 5-night family trip
Verified Hotels.com guest review

8/10 Very Good

Staff was wonderful, owner needs to update furniture in rooms, very old.
Cynthia, 7-night trip
Verified Expedia guest review

4/10 Fair

There fire alarm kept going off, we were evacuated out of our rooms 4 times in one night at 10::00pm
Felicito, 3-night trip
Verified Hotels.com guest review