Overall the stay was great. The hotel is clean, has plenty of food and drinks options, excellent poolside bar, and the hotel is within walking distance of nearly everything, but also quiet. The concierge helped us book excursions with a discount. The only issue we had was a leaky AC unit in our room. The staff moved our room for us. The bed was not very comfortable. Other than that, fantastic stay with my husband.
Upon my arrival only to find out that there was a water main break in the hotel and there was water in the second floor third floor and the hotel smelled like mold and musty smell the second issue was the pool the pool was dirty looks like the hot tub had dirt in it and the pool temperature was like bathwater so it’s not refreshing the third thing was if you went on the website you get 25% off and because I booked it through Expedia we were not entitled to that 20% off and it didn’t state that in the advertisement
Incredible place to stay
Great facilities...best location on the island! Service couldn't have been better...bartender knew my name and my preferences after just 1 day!
we had a lot of fun
the location is fabulous. Walking distance from any interesting place to see. Our main concern was the cleaniness of the pool restrooms. Very bad smell and dirty. The rooms are comfortable but relaatively small
Great location, lovely property and friendly staff
The hotel is nicely located in the edge of Old Town Key West. Close enough for everything yet far enough for some peace and quiet. The property is beautiful and on the water so it is nice to take a stroll or just sit on the balcony and enjoy a relaxing beverage. We were with the kids and there are plenty to keep them busy. The hotel provides water for guest which is really a nice amenity considering Key West can be very hot. The staff was very friendly and courteous. Really enjoyed our stay.
Lan Chi，3 晚家庭旅遊
The Opal was a very nice place to stay the staff was helpful and courteous. The location was perfect and close to everything. I would go back again