We actually did not get to stay. We had a family member become sick and could not make it. When trying to cancel I tried to call the phone number on the site and it sent me to a call center that told me I needed customer service. He tells me he will text me the phone number and hangs up. I never got a text. I spent the next 30 minutes trying different phone numbers before I decided to try the hotel number again. This time I got a live person. She said she would cancel it and I would get an email verification. Never received the email but still got charged the full $582 for two nights that we didn’t even get to stay. I also looked on hotels.com to try to find information and could not. I will not be using hotels.com again.
真實旅客
2 晚家庭旅遊
10/10
Excellent two night stay. Clean and quiet!
真實旅客
2 晚家庭旅遊
10/10
Brian
1 晚商務旅行
10/10
Great location to stay if you are attending a sporting event at the Rantoul Family Sports Complex. It is within walking distance to the complex. Also, Walmart is close by and people can walk there from hotel as well.
I wanted to point out, that people in the town of Rantoul, Illinois are some of the nicest people I have ever met on a trip. It was a great stay.
Michael
2 晚旅行
10/10
joy
1 晚旅行
2/10
Dustin
1 晚旅行
10/10
Great place to stay. I have atayed 3 times for business and it was great every time! I’ll definitely stay again.
Eddie
2 晚商務旅行
10/10
Andrew
1 晚旅行
10/10
It seems well taken care of every year when we’re traveling through. Great place for a good night rest.
Mark
1 晚家庭旅遊
10/10
Jordan
1 晚旅行
8/10
The parking lot is really small. All the staff we came into contact with were friendly and helpful. The room wasn't as clean as it could have been. Although, housekeeping showed up at 8:30 wanting to clean our room. Our kids weren't even up yet. The rooms they were cleaning down the hall when we left smelled very chemically. The room was comfortable. Would stay again for a night on our way through.
Mary
1 晚家庭旅遊
8/10
Had to move rooms due to there being crumbs left from the last guest. Close to soccer field which was a plus. Lady in the kitchen area was super nice
Tasia
1 晚家庭旅遊
6/10
The room darkening shade was down when we arrived and majorly broken. We had no way to raise it and didn’t see sunlight for two days. We asked two different staff members to have maintenance look at it and sadly it never was fixed.
Also, we were given an accessible room and that’s not a problem at all, but the shower head would not stay raised for us to shower.
Hotel property and our room were clean.
Kerri
2 晚旅行
6/10
The hotel seemed pretty new. Typical Holiday Inn Express. Pool area was like a sauna and the hot tub was out of order. There was a large crack in the tile in our bathroom. Some stains on the shades and some of the walls had wear and tear. Although I didn’t eat the breakfast, the selection and quality seemed legit. It was quite expensive for a one-night stay. However, it was booked same day so that’s probably why. Overall, not horrible, but not the best experience.
Stevee
1 晚家庭旅遊
10/10
Tabitha
2 晚家庭旅遊
10/10
Adalilia
3 晚旅行
10/10
Julie
1 晚旅行
8/10
Eric
2 晚家庭旅遊
8/10
Rebecca
3 晚旅行
10/10
Stefanie
1 晚旅行
8/10
I would like to compliment the woman who prepared the breakfast. She was about as nice and welcoming a person I've ever met. She cared about providing an outstanding breakfast experience but it was her warmth and hospitality that was special. Please thank her for us.