Having stayed at Mimi’s many times before and since I was coming for 3 nights, I took care to budget a little more and avoid any of the rooms that had “no wardrobe” in the title. I was very disappointed to find, then, that not only did my room not have a wardrobe but that it was even smaller than the rooms in the basement
I made my point at reception immediately and to be honest, would have been happy with an apology & maybe a voucher for a drink at the bar (the cocktails are good), but instead the young men attending reception blamed me for booking a room that didn’t state that it had a wardrobe (none of them say this, not even the penthouse), that it wasn’t their fault, that I should complain to the platform (I did but was told, quite predictably, that the hotel controls the listings) and that they weren’t going to apologise or offer any form of recompense.
It was the most appalling misogynistic behaviour I have received as a hotel customer. It is a shame as the hotel is in a perfect location for me now that my company had returned to Soho. But obviously, I will never go back.
Additionally, the new owners have put no money into the property. Halogen lights in the room, bathroom fittings tired, the broadband had clearly been downgraded (7MBpS is not even fast enough for desk work, let alone calls) & no mobile signal in the room. I have given a second star as I requested an additional pillow from the evening receptionist & it was in my room when I returned from dinner).