Terrible Stay – Unresponsive Staff and Unsafe Conditions
Stayed at Candlewood Suites Miami Exec Airport - Kendall from July 17 to July 22, 2025, and it was one of the worst hotel experiences I’ve ever had.
The air conditioner in my room was leaking nonstop, soaking the entire carpet. The room smelled damp and was completely uncomfortable — especially distressing as I was traveling with a toddler. I reported the issue multiple times throughout my stay, but no one ever came to check or offer assistance. The lack of concern from hotel staff was beyond disappointing.
By the time I reached my limit, I had no choice but to leave and book another hotel — out of pocket — just to ensure a safe and clean space for my child and me.
This level of neglect is completely unacceptable. I expected at least basic comfort and responsiveness, but received neither. I will never stay here again and strongly advise others to avoid this location.
