This hotel is very odd. It's like it can't decide if it's really nice or really janky. The breakfast is excellent, but then the rooms are not maintained well at all. The customer service was excellent, though. Our first room was so bad that we asked for a new room, which they gave us with zero issue. (The carpet was soaked from the AC leaking, the bathroom faucet had no hot water, and the smoke detector was covered with a plastic bag). The second room was much better but still had issues (a bathroom door that wouldn't shut all the way and major stains on carpet)
Kara
Kara,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 8 日
Lisa
Lisa,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 8 日
Jada
Jada,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 5 日
Raymundo
Raymundo,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 3 日
David
David,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 9 月 2 日
Ac
Ac needs attention
Rene
Rene,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 31 日
Stella
Stella,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 25 日
Jesse
Jesse,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 8 月 23 日
Love this location. The room was so musty and moldy smelling, but the bed was very comfortable.
Luronda
Luronda,3 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 29 日
Eric
Eric,1 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 25 日
Greeting was great and staff very nice!!!, bedding was nice and clean.. however a couple of cig burns on couch and a skid (poop) mark on the couch.. could have been chocolate.. but highly doubt it (i clean for a living) other than that and for a short stay not bad.. bathroom could use a bit of mold spray to remove pink off the edges
Paula
Paula,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 10 日
CHARLES
CHARLES,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 4 日
Cristian
Cristian,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 4 日
Todo excelente
Ma Dolores
Ma Dolores,2 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2025 年 6 月 28 日
I wish there was water for guests in the lobby
Raymond
Raymond,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 25 日
We arrived with cash to pay for our room, others charges could have gone to the card on file. Another customer at the desk, stated to the receptionist that she had paid in cash earlier that day when he refused to accept our payment. Then we get to our room and the floor by the ac was wet. It felt like they had the heater on in the hallways and our room took forever to cool. The tv didn’t have a guide, the breakfast wasn’t ready in the morning. We will not be back to stay here.
Marshall
Marshall,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
Reasonable for the price.
I stayed for three days. The lady at the front desk was very friendly and professional. The room was fine, with a clean bed, a clean and well-equipped bathroom, and a varied and good-quality breakfast with tables and a clean food area. Gym 👍 and pool 👍 .
The only reason I didn't give it 5 stars is because the hotel is located in an area with warehouses and roads under construction. Also we saw cockroaches in the room, the carpet was soaked in water in the air conditioning unit due to a water leak, and some common areas such as a elevator and hallways were not very clean and had trash on them.
Lazaro
Lazaro,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 23 日
The staff was so nice, breakfast was great, room was great, it’s a very convenient location, the indoor pool was awesome. 10/10
Taylor
Taylor,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 22 日
Staff was great
Tabitha
Tabitha,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 22 日
Jose Aldo
Jose Aldo,3 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 20 日
Usually loves Holidays Inn but this branch have a good staff good food but dirty and noise rooms. Smells really disgusting just take a note of this the front desk person. Sorry don't back for this ubication, but I think maybe in other city will be good expuloje Stone Oaks, in San Antonio TX