Bad experience with the reservation. I arrived to the resort and no body was in the front desk when in the application say is 24/7 front desk, not answer the phone either the emergency contact.
Dora
Dora,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月7日
Good
Hector
Hector,3 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年6月24日
Sergio
Sergio,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年6月6日
My
My,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2023年9月24日
Palms is great. The shower was not. Great pressure. It would go from cold to scalding. Would not regulate to an even temperature
Sandra
Sandra,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2023年1月7日
The guy at the front desk was very nice the room was great and the balcony's had great views
Tammy
Expedia 真實旅客評語
2/10 不太好
2022年7月12日
We checked out a day early as room was not clean and we kept getting bit at night from mosquitoes or bed bugs. The hotel manager was going to refund us the last day that we had originally planned to stay but he said he can’t since it’s bought from Expedia. He recommended calling Expedia for the refund and said that if they call him, he will let them know he doesn’t mind refunding Expedia. Expedia service was horrible! They said they called , but they didn’t .. I want the last night reservation back , even if it’s in reward points ..
Marko
Marko,3 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2021年9月7日
The location was great. Some minor upgrades is needed far as appliances
MARY L
MARY L,3 晚好友同遊
Expedia 真實旅客評語
8/10 非常好
2021年7月21日
Great custumer services.
真實旅客
4 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2021年7月4日
真實旅客
6 晚旅行
Expedia 真實旅客評語
2/10 不太好
2020年9月26日
No phone number for emergency room was flooding they did not want to help and we had nowhere else to go and they lied about giving us a discount and charged us full price and we had to stay in a flooded room I do not recommend this hotel
Rosemary
Rosemary,4 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2020年9月23日
真實旅客
4 晚旅行
Expedia 真實旅客評語
2/10 不太好
2020年9月7日
FAR FROM A RESORT!
OMG...Nooo!!! This place is in need of a complete gut and renovation! Units are condos with individual owners. Ours had furniture from the 80’s, the air conditioner didn’t work and the pool closed. Literally looked like an exact replica of the Golden Girl’s apartment. Final straw came when after a comped upgrade to a supposed better unit..we found BED BUGS...yes you read it right BED BUGS!!! Worst hotel experience ever!
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2020年9月4日
真實旅客
2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2020年8月7日
Anthony
Anthony,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2020年6月18日
Do not stay here!
We stayed at the Palms in 2019 and returned in 2020 expecting the same experience as our last. There were no staff upon checkin, our room had a broken bed, nasty floors, a blood splatter on the wall and was not what we had paid for. The pool was closed which was not listed when we made our reservation, the resort waited until we were on our way down to send out an automated phone call to let us know. It took 4 hours of our children not being able to step on the floor for hotels.com to be able to reach someone with Palms resort in order to be able to transfer us elsewhere. hotels.com did everything that they could to makeup for the insufficiency of Palms resort, Please do not ruin the first night of your vacation by booking here like we did.
Jessica
Jessica,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2020年6月16日
Jordan
Jordan,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2020年6月2日
It was ok no staff on duty and they dont answer the pbones at the front desk
真實旅客
2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2020年5月29日
真實旅客
2 晚旅行
Expedia 真實旅客評語
4/10 一般般
2020年3月18日
Our hotel room was dirty. There was urine all over the toilet in the bathroom when we arrived. The beds were uncomfortable and the blankets seemed to be dirty. Staff was rude and stereotyped based on our age at check-in. Maintenance was drilling into the walls in the room next to us very early in the morning. You could hear everything in the street.
Katelyn
Katelyn,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2020年2月12日
Great area for our honeymoon 😊 we enjoyed it to the fullest ❤️
真實旅客
2 晚浪漫之旅
Travelocity 真實旅客評語
8/10 非常好
2020年1月4日
Family Christmas
Our room assignment upon arrival was not acceptable. Front desk very quickly responded and offered another room. Much better and matched our confirmation rm type. Indoor pool. closed but outdoor pool heated. Kids had fun.
Rooms need update and felt a bit uneasy in the area . Front desk agents great and very helpful.