Reserved a handicap room that pictures showed grab bars at toilet and shower with a tub bench and when checked in i was told it was handicap accessible but once in room it was not. I was traveling with my mother who is in a wheelchair and the lady at check in knew that, i told her. After my mother had already laid in bed, she had a long day of traveling , is when i realized it wasnt accesible. I went down and spoke to the desk person and she said " it is hearing accesible and it was the fault of the 3rd party". Please, please never use 3rd party if you need an accesible handicap room. Made our 1 night stay very challenging and exhausting for the caregiver(me).