Nightmare stay from start to finish. I have limited mobility and was confirmed a ground floor duplex, only to find at check-in that such rooms don’t even exist. Mark and Kate at reception were kind and tried to help, but the hotel was fully booked, and we were promised a move that never happened. On Day 3, despite requesting a flat clean (which is their policy), we came back late at night to find nothing done no rubbish cleared, no towels, no fresh sheets. Reception told us to collect them ourselves, which was impossible for me, and we ended up cleaning the flat with two young children in tow. I injured my foot during this and, when I asked for first aid, nobody ever came.
The final insult came at checkout when the head of housekeeping a truly horrible woman tried to flip the facts and accuse us of breaking the remote and leaving a cigarette in the fridge. I have never smoked in my life, so this was both insulting and dishonest.
While Mark and Kate were genuinely lovely, the lack of service, false promises, and the lies at checkout made this stay dreadful. I would NEVER go back to this hotel.