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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants, near Playa del Carmen Main Beach

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Property video
Exterior
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Billiards
Nestled close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa offers a tranquil oasis with a rooftop terrace, poolside bar, and outdoor pool. Savor the flavors at one of three on-site restaurants or unwind with yoga classes at the gym. Guests rave about the dining options and central location.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Free parking
  • Spa
  • Gym
  • 24/7 front desk

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool and outdoor pool
  • 2 hot tubs
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Beach towels

Feel at home (6)

  • Microwave
  • Separate sitting area
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
$137 nightly
The total price is $166
Sep 8 - Sep 9
Total with taxes and fees

Room options

Check availability for these dates

Tonight

Sep 6 - Sep 7
Check availability for tonight Sep 6 - Sep 7

Tomorrow

Sep 7 - Sep 8
Check availability for tomorrow Sep 7 - Sep 8
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Sofa bed - double
Separate bedroom
  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(118 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Sofa bed - double
Separate bedroom
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Separate bedroom
Rainfall showerhead
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Sofa bed - double
Separate bedroom
  • 482 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 1479 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Ceiling fan
Sofa bed - double
Separate bedroom
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Dining table
Flat-screen TV
Separate bedroom
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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The price is $201
Sep 7 - Sep 8
Total with taxes and fees
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About the neighborhood

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you just steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool, and an outdoor pool. The pool and helpful staff get great marks from fellow travelers.

All inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

At a glance

DONE

Hotel size

    • 120 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • All guests, including children, are required to present a valid government-issued ID card at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Free covered onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Private dining
  • Snack bar/deli
  • Water dispenser

What to do

  • Yoga classes
  • Pool table
  • Beach nearby
  • Ecotours nearby
  • Cave exploring nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Bike storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser

Accessibility

  • Elevator
  • Elevator door width (inches): 48
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 35
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible shuttle
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 63
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • IPod docking station
  • 50-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony
  • Separate sitting area

Freshen up

  • Rainfall showerhead
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi (speed of 50+ Mbps)
  • Free local calls

Food and drink

  • Champagne service
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 2.73 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property uses eco-friendly cleaning products.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free self and valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.

Is there an onsite casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

Have fun with nearby activities like skydiving and ziplining. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 onsite restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. Travelers say the local area is good for shopping and very central.

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Popular mentions

Service staff
Food
Room
Location
Restaurant
Beach
Drinks
Rooftops
Bar
Breakfast

What guests liked

  • The property is within a short walking distance to the beach, offering easy access to the ocean. (41 reviews)
  • Breakfast was a highlight every morning with many options and high-quality food. (35 reviews)
  • Airport shuttle service was convenient and available with friendly drivers. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Great location and service. Super clean!

Great hotel, service and cleanliness. Location can't be beat in Playa. Staff was amazing and friendly.
Vishal K, 5-night trip

10/10 Exceptional

Summer 2025

The staff was great, good food selection and the spa was amazing
silvia, 2-night trip

8/10 Very good

Great breakfast buffet and roof top pool!
Jennifer, 1-night trip

10/10 Exceptional

Worth every dollar spent

Beautiful Adults only property. Great food and drink options. Walking distance from a lot of entertainment.
Ayesha, 4-night trip

10/10 Exceptional

Loved the pool and the food was amazing.
Jennifer, 3-night trip

10/10 Exceptional

I had a great vacation.
Petra, 3-night trip

10/10 Exceptional

Rooms were clean and staff was very friendly and helpful
Naomi, 1-night trip

10/10 Exceptional

Great experience at The Reef 28

Great experience with our first time staying at the Reef 28 that was in such an ideal location, just a block away from one of our favorite stretches of Quinta Avenida with many restaurants! Angelo was so great at making us feel at home with his amazing personality and reviewing our options when giving us a tour at check-in, with all of the staff being friendly and the waiters at the Cachito restaurant taking pride in sharing their Mexican cuisine offerings! After the vacation package timeshare presentation, we had a great experience with the complimentary all-inclusive passes, with the sister properties both having ocean view buffet restaurants and resort pools/swim-up bars and Reef Playacar providing a more jungle villa experience with private beach access as well!
Qiyanna, 6-night trip

10/10 Exceptional

Amazing staff,great location!
Linda, 3-night trip

10/10 Exceptional

Best hotel every thing was excellent
Esmeralda Yesenia, 3-night trip

10/10 Exceptional

Amazing!! Friendly and helpful staff. Great location. Fantastic amenities. I would highly recommend this property and will definitely visit again!!
Michelle, 4-night trip

10/10 Exceptional

There for 4 nights with my wife. Lovely, clean and good quality hotel.
Chidozie, 4-night trip

8/10 Very good

Good place for shopping and eating.
Naoyuki, 2-night trip

10/10 Exceptional

Many times we have stayed, great breakfasts, amazing location & the rooftop pool scene is hard to compare to! What a gorgeous view of the Caribbean sea…
Rooftop - Artwork
Rooftop view of the Sea
Panorama from the rooftop
Thomas, 2-night trip

10/10 Exceptional

Been to this resort more than once. Always a great time. Roof top bar and pool do not disappoint. Staff is always so friendly and eager to help! Spa is amazing!
Cindy, 4-night trip

10/10 Exceptional

Great location
edgar, 5-night trip

10/10 Exceptional

I went with two of my friends for a birthday trip. The hotel staff was super friendly and the food options were amazing. The pool area was super nice and the area around the hotel was nice as well. We overall a great experience and I would go again.
leah, 4-night trip

10/10 Exceptional

The property is beautiful.
Denisha, 4-night trip

8/10 Very good

I recommend this hotel is conveniently located in the heart of PDC
Alfonso, 1-night trip

10/10 Exceptional

The staff was courteous and friendly, great attention and quick follow-up with any issues.
Elzabeth, 8-night trip

10/10 Exceptional

Excellent
Kaleb, 4-night trip

10/10 Exceptional

Property just off the strip. Food was good a bit bland in some cases good portion sizes. Rooftop was nice not too busy but busy enough. Staff were very friendly and helpful where necessary.
Daniel, 4-night trip

10/10 Exceptional

Close to 5th ave was alot of fun
Josh, 2-night trip

10/10 Exceptional

The amenities on the property were nice and I enjoyed the local life! I lived how the hotel was walking distance in the midst of everything!
Ashante, 3-night trip

8/10 Very good

Loved everything about it
Donovan Austin, 4-night trip