I'm sure this is a great hotel if you show up at check in and are dressed up. It's certainly a beautiful lobby. Our room was even beautiful. But we weren't greeted when we arrived, I had to initiate conversation to check in, and we were given a room on the floor above the entrance, with the sign on the spotlights pointed right in our windows. It was loud outside and nobody spoke to us as we came and went each day. We had breakfast in the restaurant, and it was great, but overall just not a friendly place. The room was amazing, and would have been enjoyable if it had been a higher floor, or away from the front. I was really disappointed.