The hotel was lovely and the staff were very helpful.
Jade
Jade,1 晚好友同遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 17 日
I want to leave a fair review of the hotel while also sharing my very real and terrible experience with their housekeeping/laundry service.
First off, the hotel looks good and clean with very affordable room rates. Front office staff friendly and helpful. Everywhere around Seminyak is an easy Gojek/Grab ride away.
Now to my absolutely horrifying experience. Several abnormalities observed with housekeeping. I only have space here to share one:
Sent for laundry some clothes including 1 ladies' underwear. All were washed and returned except my panties. Someone stole it. I also realised afterwards several more panties missing from room wardrobe. Immediately notified hotel staff. Their response:
1)they reviewed cctv, no sign of staff stealing my undies
2) photo they took of the laundry showed only 4 items...undies excluded.
3) Their laundry staff denied taking my item.
We watched snippets of cctv clips on their manager's phone. There were time-gaps (places with no cctv) and also missing time between when bag was placed on the laundry room table, and when another staff began to weigh, remove and photograph items. The cctv footage they showed CANNOT CONCLUSIVELY prove no perverted wrongdoing occured. The hotel needs to ensure guest safety & intimate privacy.
But the managers did spend time/effort hearing my distress and recompensed in-kind with airport transfer/meal and drinks. Little comfort, but it showed hotel taking some ownership rather than full-on denial.
Carol
Carol,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 23 日
真實旅客
1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 19 日
Kerri
Kerri,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 8 日
It’s good place to stay, friendly staff.
Janak
Janak,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 8 日
Fantastic place to stay. Value for money, clean and great staff.
Ebonee
Ebonee,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 20 日
Loved our stay
Paige
Paige,4 晚旅行
Wotif 真實旅客評語
8/10 非常好
2025 年 3 月 15 日
Nice hotel to stay at Seminyak area. Budget friendly and property is clean and well maintained. However I noticed that there no one who will help you ro assist with your luggages.