Staff are extremely nice and helpful, I have remembered wrong and missed one night of room booking, they willing to check and let us book one more night on site and prep the room in just 10 mins (it is slightly less pricy to do the booking on booking website so don't be like me, and I am just lucky that they have one last room left that night). Have stayed in 3 different rooms type in our three nights stay, all of them are big and clean (even for the smallest one, we still have enough space to open 3 big suit cases), both public & private open bath are big enough. Their breakfast & dinner taste good. All staff willing to try their best to communicate in english (sometime with the aid of the translation machine, but I think it is good enough for me). Have a big car park so parking is not a problem. Definitely will coming back again (We will need to return for the Omikuji after our wish come true). And btw it is just a few blocks away to the Izu Panorama Park which you can see mont Fuji, don't miss this if you plan to stay here, the park is not very big, but it is so comfortable that we stayed for almost 3 hours to take pictures and have lunch.