Check in was awful. Arriving late at night we were given a key card for a room that was already occupied. Unknowing we entered the room and turned on the light waking up the people in the room. This clearly startled them and us to say the least. After getting yelled at we apologized, turned the light back off and quickly exited the room. The front counter staff apologized to us but ultimately blamed the accident on other staff members from earlier in the evening and gave us another key card for a different room.