I stay at a hotel at least once a month. I always use Hotels.com and I always read the reviews. I know New Richmond is not a large town, but I felt good about the hotel because the reviews said good things. I knew it wouldn’t be “brand new”, but I expected better.
Upon arrival, there was no one at the front desk. 4pm on a Friday, when the hotel was sold out. I called the number posted… and after a few minutes someone came out. He was very polite and nice, but it still took forever to check in. We were in a time crunch, as we had a ride coming between 5 and 515.
We got into the room and tried to turn on the TV and it didn’t work. After spending 15 minutes trying to diagnose the issue, we ended up asking the front desk to fix it.
The manager (?) came to our room (barefoot) and spent over 20 minutes trying to fix it, as I was trying to get ready. He said it would be fixed when we got back, I explained I didn’t want anyone in my room while we were gone. Finally, with 10 minutes to spare before we had to leave, he hooked a new DVD up and had it working.
Other issues: the door between rooms did not lock. The toilet paper holder fell off the wall. The floors were dirty, like with actual dirt, the tub had dirt in it also. The outlet for the microwave did not work, so had to use the bathroom plug in. And the blow dryer did not work, so I had to find a house keeper in the morning to get a new one.
The staff was very nice, but they need to clean up their act. Was not impressed,
