The worse experience ever from hotels.com and room
No one was at the window to check in so I proceeded to go and cancel my reservation. Hotels.com communicated that it was too late to cancel and there for I couldn’t cancel this room. I went into check in and was checked in and paid the 30 deposit. We went to the room and the officer manager came back saying that she could not check me in because her computer read that the reservation was canceled. She asked me to return to the office so she could show me what it said. I showed her my email confirmation from hotel.com and proceeded to provide her with the reservation details for her to check on her end. She said she would call her corporate and get it worked out with hotels.com and we could proceed to stay in the room “because she liked us”. When I went back to the room, used the restroom to learn the toilet would not flush, there was no running water, and dead bugs were in the tub indicating it hadn’t been cleaned anytime lately. I walked back to the office to communicate this issue and to request instead of being moved to just asked to be checked out. She refunded my $30 deposit on the same day of Saturday( same day she ran the initial deposit request), we returned the keys and proceeded to leave the property. I immediately called hotels.com to communicate this issue as hotels.com processed full payment on Saturday and my family and I DID not stay at this disgusting hotel.
Kim
Kim,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月14日
Flor
Flor,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月4日
Not very clean
Tina
Tina,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2024年7月16日
Lousy place to stay avoid at all cost!!!
The room smelled bad, tv did not work, water pressure was crappy they charge you a $30 deposit and tell you that if the room is not messed up you will get it back in 7-10 days but dont give it back and tell you it your fault that youer not getting it back then hang up on you...
Jason
Jason,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年7月11日
Alright
Anthony
Anthony,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年7月8日
The room was nasty the shower curtain was mold and mildew. Dirt at the base of the walls and tub was chiped and rusty. And they kept my deposit.
Nikki
Nikki,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年6月16日
I don't like . . . Bed was to hard
I like . . . The AC kept the place cool
JoAnn
JoAnn,16 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年6月14日
Todo bien
Sergio Ivan
Sergio Ivan,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年5月30日
Jerelle
Jerelle,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年5月21日
There was NOTHIJG about this motel I liked. There were roaches in the room. There were 3 microwaves in the room that were so disgusting and burnt on the inside of them. Why would anyone need 3 microwaves?! Shower and toilet were so gross. Worst stay I’ve ever had in my life.
Samantha
Samantha,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年5月19日
Scary on the outside nice on the inside
Hotel looks outdated but the room was clean and not musty. Bed very comfortable
cathy
cathy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月13日
Just never took my dirty towels or never changed my trash
Wendy
Wendy,3 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月6日
Mark
Mark,1 晚旅行
Travelocity 真實旅客評語
4/10 一般般
2024年4月10日
Beskidt værelse. Slidt hotel.
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年4月9日
Meagan
Meagan,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年3月24日
Horrible place to stay.
The room smelled bad. The beds were very hard. The mirror looked like it had never been cleaned. The shower was very nasty. There was scum and what looked like shampoo or shower gel all over the shower walls. You could not shut the bathroom door. I will never get a room at this place again. I had two nights reserved and we checked out after one night. There were sounds above us but we were staying on one level. So, no telling what was making all that noise on the roof.
Jerrie
Jerrie,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年3月18日
Do not stay here
Room smelled bad, refrigerator was sitting outside room , rusty water , paint peeling off walls and door, no hot water, linens were really dated could use replacing. Stayed in OTO properties in past was really really disappointed in this property.
richard
richard,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年3月9日
They are rude and required an extra deposit of 30 $ that won't be put back on you card for 7 to 10 days
The place is run down and nasty
Shane
Shane,1 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年2月4日
The man that checked me in upon my arrival had a thick accent that I couldn't fully understand. He told me they were having problems with the water. I found out that to use what little lukewarm water there was you had to turn the "hot" water on in the sink. If that wasn't done you had cold water only. The property needs someone to do massive amounts of upkeep and improvements to the property.
Quinn
Quinn,1 晚旅行
Orbitz 真實旅客評語
6/10 不錯哦
2024年1月12日
Tessa
Tessa,1 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2023年11月18日
Stay away
Not good, roaches and smelled. Should have just slept in my truck. Bathroom was not clean either.
Chris
Chris,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2023年9月26日
There were roaches on the bed as soon as i walked in. Burn holes in the bedding. Strong odor. Couldnt get myself to stay. Had to find other amenities for the night