When we got into the room, the room wasn't very clean and the trash had not been thrown.
真實旅客
1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025年2月17日
SYDNEY
SYDNEY,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年2月16日
Nice room
Very busy area. Hotel was clean and beds were comfortable
Matthew
Matthew,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年2月16日
Anjaneyaprasad
Anjaneyaprasad,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月27日
Great Stay
Very Clean hotel, convenient to the convention center and downtown. Limited food for a courtyard, but friendly staff.
Reid
Reid,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月26日
真實旅客
5 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月19日
Gatlinburg Excursion
The accommodations and staff were exceptional! I am excited for my next stay at this property and other properties.
Anthony
Anthony,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025年1月19日
Good location, terrible showers, the lobby is a lawless land of mayhem.
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025年1月6日
Great Hotel, Service could improve.
Hotel smelled amazing when you walked into the lobby. The Lobby was very inviting and clean.
The room was nice. I enjoyed the balcony and its location for the views.
My only issue was room service. We did not have a housekeeper come to our room by noon. My father was in the room all day. We did not have any clean towels for showering. I had seen Housekeeping in our hallway cleaning rooms late morning.
I went to the front desk to ask for Housekeeping to bring us clean towels. She seemed bothered by my asking. She told me Housekeeping was still cleaning rooms until 3pm and if they don't come to my room to let the desk know.
On my way back to my room, there as a Housekeeper on my floor. I asked her if she had any clean towls n her cart that I could have. I don’t believe she understood me or spoke. She just stared at me and pointed to room numbers on a clipboard. I pointed to my room. She got out her phone and dialed a number and placed it on speaker phone and handed me her phone. I thought this was weird.
I explained to the lady on the phone that I just wanted towels. She spike very little english. Not really sure what she said, and out of frustration I just said ok and walked away. It was later that evening someone knocked on our room door and gave us towels. I didn’t think it should have been such an ordeal to get towels to shower.
Vesta
Vesta,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025年1月3日
Stephanie
Stephanie,3 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月21日
Expensive for what they offer
Odd location. Near the Gatlinburg strip but it is a walk to everything. Hard if your mobility challenge. Trolley stop is across a busy street and only comes once an hour. It isn't really worth the price we paid. No breakfast. Overly expensive Starbucks on property. I was charged 2 more for a caramel macchiato than brick and mortar Starbucks down the street charged.
Mark
Mark,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月19日
真實旅客
4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月13日
Not the best
Stay was good but our fireplace would not work in our room. We asked for maintenance to look at it and they NEVER showed up. Then at checkout I asked for a discount on the room since when I booked it I was expecting the fireplace to work. I was told a manger would give me a call….AND no one did. You pay a lot for these rooms and in my opinion that is unacceptable and very poor customer service! Because of this I prob won’t stay again.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月25日
Dinning food was good and location was in the middle of town
Cathy
Cathy,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月25日
Great service
We were initially unsatisfied with our room. Confusion through the booking service. The staff went above and beyond to make us happy.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月19日
My room was clean and the hotel was nice. The only problem was the TV in my room. I have stayed at this property twice in two months in two different rooms and both times the TV picture would freeze. I reported it to the front desk and they were unable to fix the problem.
Kevin
Kevin,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月18日
Aaron
Aaron,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年11月11日
Air conditioner would not cool. Bed was in bad condition. Sink in bathroom was slow to drain. Very overpriced. If I would have wanted Motel 6 conditions I would have expected Motel 6 prices.
Don
Don,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月11日
Amazing stay! Cleanest hotel around the Parkway and very convenient with wonderful staff
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Marjorie
Marjorie,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月11日
Room was great. Staff were great. Convenient to to downtown. Great experience.
Gregory
Gregory,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年11月10日
David
David,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月10日
Nice enough but our room has small ants on the counter near the TV.