Overall, it was a great stay. The staff were friendly and welcoming.
Varadachari S.
Varadachari S.,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 10 月 11 日
There isn’t much negative things to say about this hotel if any. 5* isn’t enough, needs to be more.
Great location, lovely staff, great food, the the room is of the highest quality. I can not recommend this hotel for your stay more. The spa is also great, gym was perfect with Subhojit providing great PT. Everything about the room is perfect, be it the amenities, the bed, the shower. It all just works perfect.
Ravi
Ravi,3 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 10 月 3 日
**Pros:**
- Spotless property with excellent housekeeping; staff are constantly attentive.
- Beautiful rooms with comfortable beds, spacious bathrooms, and great views.
- Food quality is excellent across the property.
- Manager Aman was exceptionally helpful, resolving challenges quickly and professionally.
**Cons:**
- Breakfast service is inconsistent—staff often chat among themselves or get pulled into distractions instead of attending to guests.
- Atmosphere during breakfast can feel chaotic, with some guests yelling on phones, shouting at each other, or even pushing and shoving.
- I had to change my room once due to noise from nearby guests, which was frustrating for a JW Marriott standard.
- Service focused more on quickly clearing plates rather than offering refills like coffee or tea.
**Overall:**
Despite the disruptive clientele and uneven breakfast service, the core property quality and certain staff like Aman make JW Marriott Kolkata worth staying at. I would still rate it **4 out of 5