I was called 1 hour before check in and told that my reservation was no good. That there was no room available. And that my reservation did not mean I had a room. I was upset and hung up then I was called back saying they found me a room. But it was not the same room.
Also. The room was NOT good. Broken dresser drawer. Pillows with no pillow cases on them and were just left laying in the middle of the bed. Like the cleaners just stopped working and walked out before they finished the room.
Thom
Thom,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 7 日
I had a leak, water flowing my bathroom into my room and into the hall. When reported, the manager did not adrress the active leak until the next day. I report the water wetting the floor in my room and the hallway and I was told that it was coming from another room. I had to endure the the smell of urine and feces while it took several days to fix the problem. The water was found to coming from my bathroom as I reported it. The room had a kitchenette and I brought a few personal dishes with me. The repair man came while I was at work, when I returned to my room, I found my bowl removed from the kitchen counter where I left it and in the bathroom on the tub. I beleive the repair used by personal eating bowl to dip tiolet water. I reported this to the female desk staff working that night, she discounted my concerns about professional unsanitary act. I disposed of the bowl. Had he returned the bowl to the kitchen counter, I could have possibly gotten sick..... VERY UNPROFESSIONAL!
Reginald
Reginald,6 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 31 日
angel
angel,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 26 日
There were no doggie poop bags outside the premises. My room was dirty. There was a wad of dust and hair under the bed. The floor boards were broken and kept rising up as you walked within the room. Additionally the stove was greedy and dirty. Not cleaned
Maria
Maria,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 23 日
The floor was uneven. There was no soap or shampoo in the bathroom and we had to ask for toilet paper. The kitchenette was bare and had nothing for supplies.
Jason
Jason,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 23 日
Perfecto
Irsel
Irsel,1 晚商務旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 17 日
Thomas
Thomas,5 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 12 日
Devonte
Devonte,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Southern hospitality
The beautiful historic town of Lake Charles was at my fingertips with an overdose of southern hospitality from the hotel staff and guest.
Jeff
Jeff,1 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 27 日
This hotel was HORRIBLE and it smells disgusting. I always like to try new hotels when I go out for vacation but to this one I won't ever go back never even if it's Free!! Rooms looks NOTHING like the pictures.
Perla
Perla,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 27 日
I felt like i was in a jail cell! And they only have full size beds!! I will not stay here again
Calvin
Calvin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
angel
angel,2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 9 日
Horrible
Verangel
Verangel,3 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 9 日
No tv never work
Verangel
Verangel,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 6 日
Love it
Bryan
Bryan,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 3 月 3 日
Receptionist was very nice..
Beds felt springs
No Coffee maker
Strong smell of marijuana
MICHAEL
MICHAEL,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 2 日
Unorganized
curtis
curtis,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 3 月 2 日
MELISSA
MELISSA,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 2 月 20 日
Darren
Darren,7 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 2 月 9 日
The pictures are nothing like the rooms. Our room the dresser was completely broken, boards hanging off. A drawer in the kitchen was broken and falling out. The toilet clogged up after one flush. The bathtub had grime. Definitely wouldn’t stay again.