1. the hot water was hit or miss, sometimes none ???
2. the key/card system worked sometimes, never new if our door / elevator key would work, often did not
3. the food was mediocre at best, for high end meals ($75/person) the evening meals left much to be desired
4. the employees acknowledged there was no GM and most were extremely lackluster about their jobs. I do NOT blame them, this is clearly a lack of mgmt issue.
5. very, very, very convoluted system to buy a drink (and this place has a casino)
6. the whole place seemed very discombobulated.
7. the bedding was very Good
8. the hot tub lacked power bubblers, and seemed dirty
9. the 'resort fee' was as usual just another way to increase the price
We will not be back, I suppose if you NEED to be in the general area, there's not much to choose from; however Durango is only 17 miles away.