Stay was great! The hotel was easy to find, very close to Dollywood and other places. Check in was fast and smooth, service was very friendly and pleasant. It’s a Best Western and with the rates, you get exactly what you’d expect. If you’re some high maintenance hotel snob and expecting a 5 star resort in a best western you’ll be disappointed. The room was clean for the most part, the only issue I could call out is the bathroom was small and the fan wasn’t working well, so it got very steamy in there and because of that you can see on the ceiling where condensation sits for too long and causes mold, but it wasn’t super bad and other than that it was pretty roomy, bed was comfortable and we had a great room with a fireplace and balcony. I’m not a fan of carpet in hotels in general, I would have liked to see tile throughout but the carpet was clean. The hotel is a bit older and showing its age in the plugs in the room as well as the appliances like the mini fridge and hairdryer. But the rest of the hotel looked like it has been renovated fairly recently, it had three nice pools, two outdoor and one indoor with two hot tubs that were open till midnight so that was awesome. I don’t know how it would be staying in one of the rooms in the pool areas though because it could be noisy. The breakfast was hot, good and efficient. Coffee was great, good selection and a waffle maker and all that. Great hotel for families, will definitely stay there again when we go back to Pigeon Forge.
