After checking reviews we used Hotel.com to make reservations at The Sleep Inn & Suites. Our experience did not come close to matching the reviews. The hotel claimed Hotel.com did not give them include information stating we had a pet. We had reserved a Suite and they wanted to switch us to a standard room at the same cost. They also stated that Fire code did not allow pets on the 2nd floor. After I inquired what the IFC # was that defined that code, they changed the story to it was a management restriction. The room was basically met flee -bag standard. Ugly stain on the chair, open hole in the bath ceiling with cobwebs.exposing the wiring from the unfinished repair. The mattress was cheaper than cheap and about the level of a 8” foam mattress as far as support is concerned. We arrived late in the evening and thought we were stuck. Luckily, we found another hotel, Quality Inn that allowed pet and gave us a room on the 3rd floor. This was in the same area so either the Fire Code story was fake or Quality Inn ignores that code. All I can say, is maybe we just got the one godawful room and Hotel Reception Rep who couldn’t care less. Good luck to you if you choose this hotel.
Willis E
Willis E,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 13 日
We needed a simple, safe, clean and quiet room for a late night arrival and early next morning departure, and that’s exactly what we got! This hotel is not fancy but clean and well-kept, and the breakfast was plentiful and just fine. A very good value for the charge!
Leila L
Leila L,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 6 日
Hank
Hank,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
ADAM
ADAM,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 29 日
Jeffry
Jeffry,1 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 23 日
Good no thrills
Eva
Eva,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 23 日
Was told by person at the desk that the manager cancelled my reservation because I was considered a “local” I live 60 miles away from the hotel and booked a room there because it’s the closest to the airport and my wife had a 6am flight
Scott
Scott,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 6 月 22 日
Yesterday, we were trying to make a reservation in the Tri-Cities of Washington State. Instead we got a reservation for the Tri-Cities in Tennessee! Both places have a Sleep Inn! The woman at the front desk at the Sleep Inn at Pasco, WA, said this has happened several times before! We tried to switch the two hotels and we could not. We called the other Sleep Inn in Tennessee and they said because it was a 3rd Party (Hotels.com) they could not help us! We told them to let someone have the room if they needed it!
I've used Hotels.com App off and on for many years. This was an honest mistake. We are very disappointed that none of the assistance programs worked and the help line was unhelpful as well. It is clear you're only interested in the money. We will not be using your app again and we will be encouraging others not to use your app as well. Perhaps that won't matter except it will matter to us!
This is by no means a poor reflection on either of the Sleep Inns!! Both Sleep Inns were very caring and wanted to help us. This is a poor reflection for Hotels.com!
Matt
Matt,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 16 日
Very nice people at chec in
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 6 月 10 日
Dave
Dave,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Yapping dog across the hall
Marjorie
Marjorie,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 7 日
Andria
Andria,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 6 月 2 日
Sara
Sara,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 30 日
Nice
ken
ken,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Katie
Katie,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
My stay although short was very comfortable
Renrick
Renrick,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 13 日
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
Reasonable price + comfortable
Clean and comfortable enough for a good night sleep while road tripping