the smell to spices in the room as very bad, when turn on ac/heat unit it smells to mold, and it was very noisy.
bathroom door handle was loose, floor was duty, shower head was broke,
Mario
Mario,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Richard
Richard,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Joanne
Joanne,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月29日
The water leaked in the sink, the floors were not clean, the toilet wobbled when you sit down, the tv had been reset and took twenty minutes to reprogram, there was a stick propped in the window to keep anyone from coming in from the outside.
Carla
Carla,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Double Charged 1315.08 from my booking
The Lack of Customer Service at Red Roof Inn from the People at the Hotel in Hendersonville N.C.to the Customer Service People,Up To and Including Senior Executives is by far the Worst I have Ever Experienced..They Truly Put the Customer Last.Their Outlook is The Customer is Always Wrong.
‘There is Nothing We Can Do’ is their Preferred Answer.
I was Double Charged for a 12 day stay. (Over$1300.00)
They Collected the Money at the Hotel. Now they say that can Not happen. I have the Proof from my bank that they Were Paid.
They Refuse to Check or acknowledge their Deposits or their Monthly Profit and Loss Statements.They would see the Overage at that point. My Bank has Opened a Dispute. I have Written the Better Business Bureau. My next step is to include My Attorney in the Conversation..
clearly their CEO Zack Gharib has a Business Model that does NOT include Outstanding Customer Service.
This Outlook will not serve the company well. In such a Competitive Business Environment the only way to increase your market share is to Appreciate Your Customer and Win them to Your Location..
Red Roof Inn Hendersonville, NC has caused ALL Red Roof Inns to Lose This Customer and All of their Networks.
Nicole
Nicole,13 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月9日
Carla
Carla,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月22日
Kris
Kris,6 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月12日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月7日
Anthony
Anthony,7 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月3日
Mondreyon
Mondreyon,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月2日
brenda
brenda,1 晚旅行
Expedia 真實旅客評語
4/10 一般般
2024年9月30日
I was there when Hurricane hit, 2 days no electricity or water. Hotel provided ice one day. Rooms were dirty I killed a dozen roaches asked for bug spray they didn’t have any. Staff was not given much to work with. I don’t blame them for Hurricane conditions. However the cleanliness and bugs unacceptable
Ken
Ken,3 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2024年9月29日
John
John,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月21日
Perfectly adequate for a one night stay.
Alexandra
Alexandra,1 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年9月19日
We booked with expedia and it says they offer breakfast but they only have coffee.
Taylor
Taylor,1 晚商務旅行
Expedia 真實旅客評語
8/10 非常好
2024年9月17日
Not all information and rules were disclosed.
Anthony
Anthony,1 晚商務旅行
Expedia 真實旅客評語
10/10 好極了
2024年9月14日
Carla
Carla,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年9月13日
Disappointed at checkout
1 night stay. Check-in was fine, room was clean and comfortable. Woke up at 1040am Sunday morning, called front desk several times to ask for a late check, had to go to front desk for someone to show up and was told no they couldn't accommodate my request. We just needed 30 minutes to take a quick shower 🚿 I could've taking it while I was waitng on them. Then when we checked out on TIME, they made us wait while they checked the room to give me a receipt? Apparently this is their standard. Never again use this hotel.