No smoking hotel was untruthful. Rooms smelled like smoke and people hanging out of windows smoking. Dirty lobby and out of order sign on the lobby bathroom
Brenda
Brenda,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月23日
chad
chad,2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025年1月20日
Intolerable Conditions
From the moment we arrived the woman on night shift was very disrespectful as if it were our fault she was compelled to work there. She spoke so soft i could not hear her at all because she refused to leave her seat and come to the counter. Once we arrived at the room the room was clean and prepared well. The Television was not working at all, I informed the clerk and she was going to change it but for the fact they were full. She indicated that she would pass the problem to the day clerk. The next day of our 2 of a 4 day stay, the TV was not fixed and there were no bath towels in the room or the desk. That will be my last stay at Red Roof.
Frederick
Frederick,2 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025年1月11日
It had a bed at least.
Got in at 3am and checked in. The clerk at night was nice enough. The environment was off somehow. They had rules typed on a sheet of paper I think people stay there for long periods. Makes sense after all the floods. The room was clean at least. When I checked out the next morning there was a women behind the desk arguing on the phone about codes she said that there was no way her codes didn’t work since they were suppose to be full access ones I only heard so much cause she was loud and passive aggressive paying no attention that I was there. The clerk on duty didn’t check me out till they manually checked my room before I left so I had to stand there watching and listening. Saw her name tag as well.
I had to call the hotel a few days later due to my deposit being added then removed from my bank account rather then the other way around. It was the same women from before no mistake. I tried to explain what had happened to her and she just kept telling me to call my bank (which I had already done) I asked for the mangers name and she gave me the one I saw on the name tag I saw at check out. She was trying to pretend that she would have the “manager” ie her call me back. I ended up calling red roof customer service after. Got a very nice man that transferred me to someone who also told me to call my bank.
For the record the deposit and the money removed was from from same place but different accounts. Confirmed by my bank. Something shady is going on there.
Sadie
Sadie,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025年1月9日
Julie
Julie,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月29日
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月26日
James
James,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年12月22日
Gregory
Gregory,4 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2024年12月17日
the smell to spices in the room as very bad, when turn on ac/heat unit it smells to mold, and it was very noisy.
bathroom door handle was loose, floor was duty, shower head was broke,
Mario
Mario,2 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年12月16日
Richard
Richard,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月13日
Karen
Karen,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月1日
Joanne
Joanne,2 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月29日
The water leaked in the sink, the floors were not clean, the toilet wobbled when you sit down, the tv had been reset and took twenty minutes to reprogram, there was a stick propped in the window to keep anyone from coming in from the outside.
Carla
Carla,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年11月13日
Double Charged 1315.08 from my booking
The Lack of Customer Service at Red Roof Inn from the People at the Hotel in Hendersonville N.C.to the Customer Service People,Up To and Including Senior Executives is by far the Worst I have Ever Experienced..They Truly Put the Customer Last.Their Outlook is The Customer is Always Wrong.
‘There is Nothing We Can Do’ is their Preferred Answer.
I was Double Charged for a 12 day stay. (Over$1300.00)
They Collected the Money at the Hotel. Now they say that can Not happen. I have the Proof from my bank that they Were Paid.
They Refuse to Check or acknowledge their Deposits or their Monthly Profit and Loss Statements.They would see the Overage at that point. My Bank has Opened a Dispute. I have Written the Better Business Bureau. My next step is to include My Attorney in the Conversation..
clearly their CEO Zack Gharib has a Business Model that does NOT include Outstanding Customer Service.
This Outlook will not serve the company well. In such a Competitive Business Environment the only way to increase your market share is to Appreciate Your Customer and Win them to Your Location..
Red Roof Inn Hendersonville, NC has caused ALL Red Roof Inns to Lose This Customer and All of their Networks.
Nicole
Nicole,13 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月11日
Amy
Amy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年11月10日
So easy to access. Safe and clean
Amy
Amy,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年11月9日
Carla
Carla,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月3日
La propiedad es buena pero el servicio no es bueno
Sergio
Sergio,1 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2024年10月22日
Kris
Kris,6 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月18日
Kendall
Kendall,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年10月12日
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2024年10月12日
The hotel is bad. He has the bathrooms covered and when maintenance is requested they tell him to do it himself!