Breakfast is charged. Generally, 4-star hotels provide free breakfast. It is very noisy at night. The disco music on the 15th floor is very loud and the sound insulation is not good
Lin
2 晚家庭旅遊
2/10
so we were put in a "quiet room". It was the 4th of July. Outside our hotel, people were lighting fireworks I thought were going to set our building on fire. And, people were blasting music at 4:30 AM. The poor cops finally came and shut it down. The next night, my poor daughter and I were scared we would be up all night again. People lined up on the street again to play video games out of a tesla cyber truck. Did they not have any apartment? And thanks for the 36 dollar amenity BS fee that we got nothing for every day. WILL NOT stay again.
真實旅客
2 晚家庭旅遊
6/10
Great location. Very loud on weekends all night long. Quieter during the day. Party environment on roof of hotel. You can only use the pool until 5pm. Wonderful views from premium rooms. 2/3 concierges I spoke with were friendly. Barista rolled her eyes at me when I came up to order a coffee; I suggest the coffee place across the street instead. Beds were super comfortable. Water pressure excellent. Rooftop bar has a beautiful view, great for happy hour.
真實旅客
3 晚好友同遊
10/10
Heather
1 晚旅行
4/10
I have been staying here for years
Oscar
2 晚旅行
8/10
We loved this hotel. The one thing I would note (because we were traveling with kids) is that the pool has super limited hours. maybe like 9a-4p on week days and only 9a-1p on weekends. As such we didn't get to be in the pool on Sunday afternoon which was a major reason we had booked this one. We were disappointed for sure but the hotel and rest of the parts of our stay were very nice.
Nicole
1 晚家庭旅遊
10/10
phenomenal stay; ideal location & amenities but it was the staff that boosted this above & beyond!!
Heather
1 晚旅行
8/10
William
2 晚旅行
10/10
真實旅客
3 晚旅行
8/10
真實旅客
4 晚家庭旅遊
10/10
Heather
4 晚旅行
10/10
Terence
2 晚旅行
8/10
Jen
1 晚旅行
10/10
We had a great time! The only down side is the pool was closed down for a private event, so my kid only got to go once, but everyone was friendly and accommodating otherwise. Nothing they could've done about them being busy! That's a great problem to have! We even extended our stay and we didn't even have to wait to get into another room. Thanks for everything!
Giulia
2 晚家庭旅遊
10/10
I have stayed here before and this hotel never disappoints. The location is Amazing and the space is beautiful. The room was spacious enough for 3 of us and the beds were very comfortable. The staff was friendly and gave lots of good recommendations for food. It was rainy while we were there so we weren’t able to enjoy the rooftop views from outside we were still able to look out from the bar inside. Overall I will continue to pick this hotel as my NY go to.
真實旅客
3 晚好友同遊
6/10
Very poor standard, service & cleaning.
Location is great
Moshe
4 晚商務旅行
8/10
Everything was amazing except for the last few minutes of our stay, where the young luggage valet guy charged us 10 dlls per piece of luggage to hold after we had checked out
真實旅客
2 晚家庭旅遊
4/10
Your first impression is the check in staff. The person who checked me in was rude, dismissive and disrespectful. I was given a room right over the night club/day club and asked to move only to be told there were no rooms left. The music blasted until 4am. I have no idea why they have rooms anywhere near the club. Ridiculous.and the room was so worn it appeared dirty. Needs a total update
Sheila
2 晚家庭旅遊
4/10
Breakfe
Beata
6 晚旅行
8/10
真實旅客
5 晚家庭旅遊
10/10
We upgraded our room to a corner King and it was so roomy! The bathroom exceeded my expectations, the floors were clean, the bed was comfortable. The cleaning staff was friendly, bellman was helpful, check in was efficient, even Olivia our server by the pool was great. I did get a dead stare, non smile, from a guy at the front desk, but thats fine. Would still definitely be back again.
Thu
3 晚家庭旅遊
8/10
John
6 晚旅行
8/10
Nikita
1 晚旅行
4/10
I would never stay at this hotel again. The hotel staff was aggressively rude and quick to escalate when faced with simple questions like, could I have a quiet room, or, could I have an iron sent to the room. It took 4 hours and me asking 3 times to get the iron.
The hotel, especially the bathrooms and air systems, are moldy if you have any sensitivities. It did not look like they ever clean the air filters. The floors were filthy. Sure it’s New York, but I’ve stayed at two star hotels that were much cleaner and didn’t have visible mold in every! crevice of the shower. The hotel is centered around the club (which is not on the highest or lowest floor but nestled in between guest floors). Why?
But it was really how rude the staff was that will have me never staying here again. I’m sure it can’t be easy working at a two star hotel parading as a four star hotel, but the attitude from staff was shocking. The location is great and close to everything, but at what cost? You can do better with your money and energy.