La verdad no sé quién le da 9 puntos a este lugar. Está en pésimas condiciones desde el momento en el que llegas en la recepción, las instalaciónes y zonas comunes bastante malas. Lo que sale en las fotos es una farsa. Tuvimos que irnos desde el primer día. Pesimo!
Alejandra
Alejandra,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 5 日
Holden
Holden,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
Sophie
Sophie,10 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 5 日
I was a little nervous to travel to Tulum, I’d heard that it’s very expensive, that a lot of people had a bad time and just as many had a good time. You know, classic mixed reviews.
Here’s my experience; We flew into the Tulum Airport and after being received after customs by undercover Time Share salesmen (& women) masquerading as a Taxi Service - we settled on Jungle Taxi. Very nice people and we haggled a ride to the hotel and back for our return flight.
Next came the hotel - we arrived and met Marciel- a very nice gentleman and very polite and well mannered. He spoke the directions in English and took a long time explaining the accommodations to us, which I enjoyed. His vibe was basically, you are here for a while so you’re basically family - let me know what I can do to help you. & he lived up to that and was helpful
Every day - so thank you, Marciel!
Manuela poured our welcome drink - one of the main bartenders of the resort. Condrado helped us with anything else we needed while we lounged on the beach.
We have enjoyed this experience and I would highly recommend Orchid Beach to anyone visiting Tulum.
We stayed in Brassavola - a room on a second floor and close to the street entrance of the resort. This resort is quiet at night. I slept very well, no raves or loud bars nearby. Nice place for relaxing retreat or a small family.
Be kind to the staff, don’t be a POS. You’re a representative of your country whether you like it or not.
Jonathan
Jonathan,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!
Jade Eve
Jade Eve,7 晚浪漫之旅
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 24 日
The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better
Justin
Justin,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Daniel
Daniel,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 18 日
Diego
Diego,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 25 日
Sad about the kelp in ocean. But hotel was amazing!
farshad
farshad,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 24 日
juan carlos
juan carlos,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 19 日
Nice beach. Great staff. Nice rooms
Dominic
Dominic,2 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2025 年 3 月 12 日
Very unique and exquisite property. Excellent coffee and food. Very clean except the shower is rusty/worn like every other mexican washroom. Far from all the shopping/dining. Amazing wifi service. The bed is hatd byt the sun lounging is amazing!!
Amber
Amber,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 3 月 3 日
This is an exquisite hotel, the best I’ve stayed at in Tulum. The rooms are luxurious, spacious, and are situated in a beautiful jungle-like setting just steps from the most perfect beach. The beach club is magical, and the beach is one of the best I’ve ever experienced in Mexico. Truly a gem of a hotel, and I can’t wait to come back again. Highly recommended!
Alexey
Alexey,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 3 月 3 日
Very disappointed with our experience. They constantly found ways to add extra charges. When we returned to our room after breakfast, they treated us as if we weren’t even guests. On top of that, they charged us for self-tanner on the sheets, even though it washed out. Overall, a frustrating and unpleasant stay.
Sabrina
Sabrina,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 14 日
Good location clean property well maintained, nice Tulum bohemian rooms but still with modern amenities like air-condition, electricity, and hot water unlike many places I have stayed. Friendly helpful staff.
Richard
Richard,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 12 日
Lisa
Lisa,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 2 月 9 日
isabelle
isabelle,4 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 7 日
Dan
Dan,10 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 5 日
Was great
Prem
Prem,3 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 19 日
Jair
Jair,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 17 日
Nima
Nima,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 15 日
Usman
Usman,2 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 6 日
Our stay in the Orchid Master suite was well worth the spend, the room and private rooftop plunge pool were incredible and as luxurious as advertised. The beach was nice and staff were friendly and accomodating, however it is not adults only as advertised and there were lots of families/children given day passes to the beach. There is also a festival sized beach club down the road which blasts loud music until 1am, so don’t expect to sleep before this time. It is a little removed from other restaurants/shops and the in-hotel dining stops at 6:30pm, so we’d recommend eating early or planning ahead so you aren’t wandering the beach or the main road (which has no footpaths) at night for food options. There are also limited transport options to and from the property, and shuttles to and from Tulum or Cancun are very expensive.
Jessica
Jessica,2 晚浪漫之旅
Wotif 真實旅客評語
10/10 好極了
2025 年 1 月 6 日
Orchid Beach House staff is great. The property is nice, small peace of calm.
Chauncey
Chauncey,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 2 日
Drömboende på stranden
Lyxigt boende med pool på taket och havsutsikt över Tulums paradisstrand.