This was only a one-night stay, but upon arrival, the concierge was a pleasure to work with. She was upbeat positive, and after learning that stairs wouldn't be a preferred option, she adjusted my room, and then offered that there were foam rollers and a hot tub to help loosen myself up. It was a touch of empathy that wasn't expected. The room was really clean, quiet, and the bed was extremely comfortable. I love H2 Suites hotels, but this one will have my business again.